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Dept entertains 650 applications daily:

Smart driving licence cards progressing well - Commissioner

The issuance of the smart driving licence cards is progressing well and the Department of Motor Traffic entertains 650 applications per day. The processing includes renewals, attribute change extensions and new driving licences, said Commissioner of Motor Traffic B. Wijayaratne.

B. Wijayaratne

The Department of Motor Traffic became the first paperless office in Sri Lanka. “This electronic filing system will be introduced at vehicle registration and vehicle owner transfer registration, he said.

“We have two methods of processing. One is on-line and the other - off-line. Our Werahera office works online whereas the district offices are off-line. We plan to convert all our district offices on-line by the end of this year. We now reward drivers with driver improving points as against driver demerit points which was in operation earlier”, he said.

The applications are entertained at the Werahera office and all work pertaining to the one-day service is directed to that office. The applicant has to obtain a token ticket and should wait until he is called by the displaying system. Once he gets his turn he has to produce the NIC and the birth certificate.

He is photographed at the counter. All documents will be scanned by the documentary management system. The application will be generated by the system itself.

A large crowd gathers at the Werahera office daily and it is beyond our capacity to process 650 applications per day. Having understood the grievances of people who have to go back empty-handed we are in the process of finding a solution to arrest this situation, he said.

Accordingly the web-based solution is in the designing stage. We will introduce this system next month to serve our customers efficiently and satisfactorily. Under this system a person could visit a Nenasala or the nearest communication centre in his vicinity and access our web page. He could register and get an appointment from the Department. This system will enable a person from a remote area to know before-hand whether to visit the Werahera office or not, he said.

With the introduction of this system the travel and waiting time will be minimized and the cost will be less. These externalities in connection with the Department will be converted in to the spill-over as these shortcomings would be overcome. This is another step to satisfy our customers. The Commissioner said, “Our aim is to win the National Quality Award”.

In the future web page solutions will be adopted at the district offices and at the head office at Narahenpita. The department expects to emulate Singapore. The automation will also have trickle down effect such as IT literacy for adults and people in rural areas.

The computer based written examinations will be conducted within two months. This will enable the applicants to sit the examination at a date and time convenient for them.

Accordingly, mini laboratories will be set up at the Werahera office and district offices. “Applicants need not fear this computer-based examination as it does not require computer literacy. What is needed is the ability to use the arrow key. They also have the option of answering the questions verbally and the department will provide the facilities, he said.

With the use of state of the art technology, the Department of Motor Traffic will be into the future in time. This is the theme for this year, he said.

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