Pizza adopts Call Centre solution from DMS Electronics
Pizza Hut, Sri Lanka's favourite pizza place unveiled two new
telephone numbers recently, enabling customers to reach them over SLT
and Dialog lines. With the aid of DMS Electronics' (DMSE) customized
call centre solution, the revamped Pizza Hut call centre has been
adapted to serve a growing customer network which allows for faster and
better customer service.
Duminda Kulathilake - Director IT - Gamma Pizzakraft Lanka (Pvt)
Ltd ; Yasa Nadaraja– Chief Executive Officer- Gamma
Pizzakraft Lanka (Pvt) Ltd; T. L. Chandranath - Managing
Director - DMS Electronics(Pvt) Ltd and Mahesh Adikaram -
Group Manager - Unified Communications Solutions Support
Group - DMS Electronics (Pvt) Ltd at the event |
The new call centre involves many new features including working
across multiple telephone operators with ease, connecting calls
efficiently based on the call centre staff's availability, retrieving
important customer data when transferring the call to a sales member
etc.
"Our customer base is constantly growing and with many strong Telco's
in the country, we needed a platform that was flexible and worked across
these different service providers, improved productivity and was
reliable," said Duminda Kulathilake, Director-IT of gamma pizzakraft
lanka (Pvt) Ltd, the sole local franchisee for Pizza Hut. "While the
first phase of this project has just been implemented, we are looking at
adding some great innovations in the next few months that will
definitely set a new industry standard."
Pizza Hut has one of the busiest call centres in the country, making
this upgrade an essentiality for upholding the franchise's dedication
towards customer service.
"DMSE offers a range of Unified Communications and Contact Centre
solutions," stated Chandana Weerasinghe, General Manager, and Division
02 at DMSE.
"We can tailor these solutions depending on the customer's needs and
budgets. We have provided Pizza Hut with a cost effective Call Centre
solution that provides them with the platform to make that call to Pizza
Hut, the start of a rewarding customer experience." As a company with
over 30 years of experience in the IT industry, DMSE's Call Centre
Solutions portfolio includes leading telecom operators as well as the
Providence BPO Company. |