Sri Lanka Insurance speeds up medical claim settlements through TAB solutions

Sri Lanka Insurance extended its TAB solutions to its Medical Technical Officers, to speed up and fine-tune the medical claim settlement process, to enhance customer convenience at the time of a claim. The software was developed by the company’s own IT division.

The Technical Officer now has the ability to receive the claim intimation from the call centre via SMS. And on sight filling of claim forms checking policy information and uploading approval documents will be possible through the TAB machine, which would be sent to a claims underwriting officer at the claim authorisation centre real time. The claim will be assessed and authorised immediately and would pass on to the payment section to process the settlement.

This on time inspection system, which enables the coordinator to immediately share the claim details with the claims processing officers’ located at head office, will no doubt make the claim process a pleasant experience for the customers, with less forms to fill and less places to visit,

Sri Lanka Insurance as always has pioneered the vision of a paperless, efficient and a hassle free cliam settlement experience to its customers, which will be the future of claim settlement in the Sri Lankan Insurance Industry.

Sri Lanka Insurance, the largest government owned composite insurance provider in Sri Lanka.