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Through TAB solutions:
Sri Lanka Insurance speeds up medical claim settlements
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The first Tab being presented to the Medical Coordinator by
Chairman SLI, Mr R A Jayatissa, Managing Director/CEO of SLIC
Mohan de Alwis stands at left while the Executive Director SLI
Mr Piyadasa Kudabalage looks on from right, DGM IT, Ajith
Wijesundera stand second from left flanked by the IT team who
was responsible for the development of the software.
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Sri Lanka Insurance extended its TAB solutions to its Medical
Technical Officers, to speed up and fine-tune the medical claim
settlement process, to enhance customer convenience at the time of a
claim. The software was developed by the company’s own IT division.
The Technical Officer now has the ability to receive the claim
intimation from the call centre via SMS. And on sight filling of claim
forms checking policy information and uploading approval documents will
be possible through the TAB machine, which would be sent to a claims
underwriting officer at the claim authorisation centre real time. The
claim will be assessed and authorised immediately and would pass on to
the payment section to process the settlement.
This on time inspection system, which enables the coordinator to
immediately share the claim details with the claims processing officers’
located at head office, will no doubt make the claim process a pleasant
experience for the customers, with less forms to fill and less places to
visit,
Sri Lanka Insurance as always has pioneered the vision of a
paperless, efficient and a hassle free cliam settlement experience to
its customers, which will be the future of claim settlement in the Sri
Lankan Insurance Industry.
Sri Lanka Insurance is the only insurer who was awarded RAM Ratings
AAA for its ‘long term claim paying ability’. |
