Moving into internet and mobile banking:
Banks need to assess risk factor
Harshini PERERA
While banks are moving into latest technologies with internet and
mobile banking, they should also be concerned about the risk factor it
carries, Central Bank Governor Ajith Nivard Cabraal said.
Central Bank Governor
Ajith Cabraal |
“In a time where people are concerned of the greater potential with
less inputs in any industry, savings banks too have introduced fast
moving technology into banking transactions”, Cabraal said at the World
Savings Banks Institute (WSBI)’s Cross Regional Conference 2010 held at
Colombo Hilton yesterday. There are more than 4000 branches and outlets
of savings banks in Sri Lanka.
At present these banks have adopted new technologies such as retail
banking, internet banking and mobile banking.
But, the personal touch the customers enjoy in coming to the branch
will also have to be addressed by the branchless banking system, he
said.
The Governor emphasized the need to consider the risk involvement
mobile and internet banking applies.
Banks should play a key role in risk management, ensuring the
integrity of the services provided by branchless banking, he said. The
two day conference on ‘Innovative Distribution Policies for Savings and
Retail Banks-Branchless Banking: How far we can go?’ with the joint
sponsorship of WSBI and National Savings Bank (NSB) will highlight the
importance of the most innovative distribution channels for retail and
savings banking and how well-diversified distribution channels could be
turned into a real competitive advantage.
Laurie Dufays |
“The savings banks will invest on various projects which helps the
growth of the country that results in development.
Therefore savings banks need the support of the Government and legal
authorities to protect the transactions done by savings banks,” World
Savings Banks Institute, Deputy Director, Laurie Dufays told the
conference.
She said that NSB is the first member savings bank of WSBI in which
7000 institutions have registered. There are 191,000 WSBI branches where
the total assets are up to Euro 10,318 billion.
The purpose of WSBI is to raise the profile and to promote savings
and socially committed retail banks with international institutions and
stakeholders. |