‘Big and small clients treated alike’:
Top Printers makes headway
When people try to get things done in various companies, at times
they are turned away causing disappointment to the client due to various
This may be perhaps that the particular task is too small or too big
for them. However, some companies give the highest priority to satisfy
customers and their customers are never turned away.
Top Printers, an emerging company in the world of printing is
dedicated to serve the customer in every aspect of printing, from
designing to delivery of the particular job with complete customer
Managing Director M.Y.M Sameer, a Gold Award winner at the Achiever
of Industrial Excellence 2009 award ceremony organized by the Ceylon
National Chamber of Industries (CNCI) never disappointed his customers
for whatever reason.
He was interviewed by Daily News Business.
Sameer was born in Colombo as the third in a family of four children.
He had his education at Wesley College, Colombo.
“I wanted to pursue higher studies after my Advanced Level
examination but it was not possible due to financial difficulties. So I
found a part- time job in a textile shop in Pettah and did my higher
studies part-time”, he said.
While working in the shop I saw many other business people looking
for a printer to print their bill books, labels and other printing
Being a creative person I realized that I can make use of this
opportunity and set up a small printing shop in 1999 with a small A3
size printing machine to serve the people who were in need of fast and
cost effective quality printing, with an investment of Rs 300,000.
After getting into the business of printing, he found that it was a
mass industry with many opportunities and always needed upgrading to
satisfy demanding customers.
“I learnt new things every day. I catered to every small and big
customer and have never turned away any of my customers. Even a client
who came to print 250 visiting cards was treated equally as someone
coming with a big order.
This is because I felt that the person who came with a small order
might bring bigger orders one day if he was satisfied with my work. I
knew that if I sent him away he would never come back with another
order, That is one of the secrets behind my success, he said.
progress - Picture by Saliya Rupasinghe
Today Top Printers is equipped with state-of-the-art equipment
catering to high quality printing requirements of its customers.
The company has the technology, infrastructure and a skilled
workforce of 40 to meet the requirements from prepress printing to
finishing and binding It is a one-stop facility where a customer can get
their printing and related requirements attended to under one roof.
His product range includes nearly 200 items visiting cards, bill
books, brochures, magazines and packaging. His clients include several
State Banks, State organizations, Timex Garments, Brandix Hangers and
Another significant achievement is that he exports his printing
products to several companies in the Maldives and earns foreign exchange
for the country. “The three things I believe in this industry are
quality, speed and customer satisfaction”, he said.
Within a short period of time Sameer bagged top honours in the
printing field such as Collates 2008 and won the all-island first prize
in the category of Best Brochures, Folders and Leaflets and for the Best
newsletters in 2006/2007.
In 2007 he was ranked 38th in the list of best performers and this
year he became the third best printer in the island.
He did not give up his higher education despite financial problems
and obtained a Diploma in the Management and Supervision of offset
printing from the Sri Lanka Institute of Printing. His motto is ‘We are
simple -yet we stand tall and lead’.