SriLankan and JKCS launch Evinta at BIA for shorter check-in time
In view of reducing the traffic at the airport check-in counters,
SriLankan Airlines and John Keells Computer Services (JKCS) jointly
launched "Evinta Hand Held Check-In" at the Bandaranaike International
Airport (BIA). Evinta Hand Held Check-In is a landmark IT innovation
introduced by John Keells Computer Services (JKCS) for SriLankan
Airlines Ground Handling Services.
The new technology allows SriLankan ground agents to come to the
passengers, carry out the check-in process and print out boarding passes
from a portable printer within a matter of a few minutes.
SriLankan Airlines, Head of Information Technology, Chamara Perera
said, "Hand Held Check-in has allowed our staff to reach the passengers
at the airport to serve them better and quicker. Thus, it has favourably
enhanced customer experience, which is reflected by the increasing
popularity of our services at Bandaranaike International Airport. Hand
Held Check-In solution has also benefited SriLankan Airlines with its
advanced set of technologies that consists of simple features for
end-users.
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Evinta Hand Held Check-in Device at BIA |
Introduction of the solution is expected to considerably increase the
efficiency in overall check-in process by decreasing queuing time and
also increasing passenger traffic on our pathway to be and remain the
most preferred airline in Asia."
JKCS Chief Operating Officer J.C.Ekanayake said, "We are proud to
support SriLankan through our Evinta Roving Check-In module to speed up
their check-in process. This mobile solution will help increase customer
satisfaction by minimizing waiting time in long queues. We have a
longstanding relationship with SriLankan and look forward to continuing
this relationship to foster more advanced solutions for prospective
processes in the company and their services."
Due to lengthy queues at check-in desks, SriLankan Ground Handling
has long felt the need for more check-in options, though establishing
more counters was not possible due to space constraints. Hence, the new
solution not only saves the passengers' time but also allows the ground
agents to serve more diligently without feeling the need for more
check-in desks. The new solution also minimizes delay costs, staff
training costs and improves customer satisfaction.
Since going live at the BIA on December 12, SriLankan Airlines Ground
Handling agents have checked-in increasing numbers of passengers, from
51 passengers on day one to 86 on day three. The Evinta Hand Held
Check-in solution brings many advantages to SriLankan Airlines Ground
Handling, including fast turnaround times, minimized delay costs,
minimized staff training and ultimately improved customer satisfaction.
For a hub airport such as BIA, this is an ideal solution to increase
check-in agents without increasing counters, thus reducing costs for
SriLankan Ground Handling. Even the printing of boarding passes through
the Hand Held Device is below 10% of the normal Boarding Pass printing
costs.
JKCS, the software subsidiary of John Keells Holdings, specializes in
providing IT solutions to Airlines and Airports worldwide. The company's
Evinta product-line currently offers many Passenger Service Systems
(PSS) and processes up to 15 million passengers per year. Evinta
Hand-Held Check-In is the newest addition to this product category, and
JKCS is proud to launch it as an alternative check-in solution for
SriLankan. SriLankan Airlines Ground Handling is one of the leading
Ground and Cargo Handlers in the region, with exclusive rights to be the
sole ground handler at the Bandaranaike International Airport's (BIA)
and Mattala Rajapaksa International Airport's (MRIA) terminals,
providing services such as passenger handling, baggage services and
cargo handling for over 31 customer airlines.
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