HNB cards bag VISA top award
Hatton National Bank PLC (HNB) clinched the top award for “The Best
Acquiring Institution Across India & South Asia” at the Leader Awards
ceremony VISA Security Summit held in Bangkok recently. This is a first
for Sri Lanka.
Ellen Richey, Chief Enterprise Risk Officer, Visa Inc.
handing over the LEA DER award to Nalin Dissanayake, Asst
Manager, Acquiring & Risk Management, HNB Card Centre. |
The HNB Card Risk Management team was commended for excellence in
fraud risk management and supporting VISA’s efforts to maintain trust
and security in the payments industry in the region during 2012 &
2013.“It was a landmark achievement for HNB to win this coveted award,
as the best institution for risk management in acquisition business,
because this was the first time that Sri Lanka was honoured with this
accolade,” said Mangala P. Wickramasinghe, Head of Cards & Electronic
Delivery Channels, HNB.
HNB was selected based on three qualifying factors; namely the lowest
fraud to sales ratio in acquiring, the adoption of effective risk
management practices to minimize fraud and finally, selection by a jury
comprised of VISA Risk Management personnel across APCEMEA (Asia
Pacific, Central Europe, Middle East & Africa).
Admittedly, it has always been a difficult proposition to win any
award across Asia since the volumes processed by leading banks in the
region were huge, he said. “It was a singular achievement for HNB to bag
this award at the VISA Security Summit because India and the South Asian
region as a whole competed for this category”.
VISA clients across the APCEMEA region have been proactively
countering fraud across all channels and the key objective of VISA was
to applaud and recognize those who have stood out in their risk
management measures, strategies and success rates.
HNB is best equipped to give the most secured acquiring solutions to
our customers in both traditional acquiring (POS) and e-Commerce
acquiring (Internet Payment Gateway), Wickramasinghe said.
“The acquiring business is not just giving POS machines. How we
became the market leader in merchant services was through our quality of
service delivery, where all acquisitions are supported through our
250-strong branch network and the Head Office,” he said.
“We also support merchants in numerous other ways through all other
electronic delivery channels, such as internet and mobile banking, where
they can monitor all transactions through both internet and mobile
banking channels,” he said.
The facet of e-Commerce and traditional acquiring is that the
merchants get together with the bank and use various focused promotion
campaigns to increase business volumes, Wickramasinghe noted.
Looking into the future, HNB also plans to introduce new technologies
in the spheres of both acquiring and issuing cards to support various
categories of merchants in the future, he said.
|