Workshop on “Courtesies & Etiquette” for Frontline Staff

The National Chamber of Commerce of Sri Lanka, would conduct a one day training workshop on “Courtesies & Etiquette, in dealing with clients and the general public,” on Thursday, June 6, 2013 from 0900 h to 1700 h at the Chamber auditorium, No 450, D R Wijewardana Mawatha, Colombo 10.

Target audience is frontline staff in contact with customers, sales support staff, trainees and receptionists. Presenting a professional image is of utmost importance for Frontline staff, in whatever capacity they are, as they are the first contact with the public and clients.

Courteous nuances, choice of words, tone of speech and attitude of the front line officer in handing clients, would determine the level of service quality of any organization. Learn what it takes to enhance your job role, project best impression of your organization and maintain excellent relations with customers for better results through the training session.

The trainer, Ms. Nedra Wickremasinghe, Executive Director of Nedisa Corporate Social Interaction and Founder Principal of Nedisa Finishing School, would train participants on confidence building and how to receive visitors professionally, common courtesies and use of polite terms, tactful & courteous ways of handling all types of visitors, dealing with challenging and difficult customers with tact and diplomacy, service process and technicalities, dealing with interruption caused by customers and co-workers, office grooming and styles at work and basic telephone techniques and courtesies.

Ms. Nedra Wickremasinghe is a highly recognized trainer who had been carrying out training on personality development, image projection, personal branding, etiquette and customer courtesy for major blue chips in Sri Lanka and many overseas countries. Those interested may reserve their seats by calling Indrani or Suharshani on 4741788.