Strengthening institutions and organizational
capacity:
Pow-wow is good for progress...
Prof. Rajiva Wijesinha, MP
My own concerns, both with regard to aspects of Reconciliation that
are not being addressed adequately, and also in terms of my
responsibilities as Convenor of the Task Force to expedite
implementation of the Human Rights Action Plan, were more with
Protection issues. I therefore concentrated initially on these in the
consultations, with ministries and officials from the North, that the UN
has kindly facilitated.
District Development Committee meetings
However I recognize that the vast majority of people in the North are
much more concerned with livelihood issues. It is vital therefore that
the initial nexus between government and the people, namely the Grama
Niladhari, concentrate also on development, construing that term in the
broader sense.
Jaffna town |
The Grama Niladhari then should have regular discussions with the
people for whom he is responsible, so as to find out their pressing
needs, and then put these forward to the relevant authorities. In the
North I am regularly asked about roads and transport, about electricity
and water supply, about irrigation and the marketing and storage of
produce. The more perceptive members of Rural Development Societies also
raise issues of credit and better training.
I am told that many of these matters are discussed at District
Development Committee meetings, but while government officials put
forward this fact as though it meant the problems had been solved, more
often than not the people said that no action had been taken. This is
understandable, because the forum that is supposed to address such
issues is far too large, and it is dominated by politicians who are more
concerned with popularity than development.
Rather what government should do is develop professional teams at
Divisional Secretariat level, to whom problems should be referred by the
Secretary, when these have been brought to his attention by the Grama
Niladharis. With the support of his Planning Officers, he should then
ensure that blueprints are drawn up to address issues, and that the
people are kept informed of proposed action. If they are kept in the
loop, they will generally understand why all the facilities they request
cannot be supplied straight away – and most people have a sense of
fairness that means they will accept the prioritization of more urgent
cases. But government should keep them informed of decisions, and also
of reasons, and realistic time frames when action is decided upon.
Awareness programmes
One of the ways of ensuring comprehensive coverage is allocating
specific geographical areas of responsibility to each officer, whatever
their area of technical expertise. Thus, with regard to Protection, we
suggested that the Women Development Officer should look after upto half
a dozen GN Divisions while the Child Rights Protection Officer should
look after another half a dozen, and the Early Child Development Officer
another group, and so on. Thus the Divisional Secretary could ensure
coverage by one of his officials of meetings in every GN Division.
Then, in turn, the team would meet in the Divisional Secretariat and
pool information and work out both common interventions – in the form of
awareness programmes and general preventive measures for the whole
Division – and also specific interventions for particular problems in
each GN Division.
As the Consultation Report put it, ‘Those responsible for each of
these areas were to be instructed to have a weekly coordination meeting,
where the input from each GN Division could be shared, with professional
intervention to be arranged by the concerned officer. If there seemed to
be overlap, duties should be streamlined, under the guidance of the
Divisional Secretary With the need for geographical as well as sector
coverage, the group needed encouragement to work as a team, and share
problems and solve them together. The aim was to have a mapping of needs
and interventions for the whole Division, broken down by GN Division, so
that shortcomings could be addressed. Economic support could be
solicited from Samurdhi Officers as needed, support for physical
infrastructure from Military Civil Affairs Officers, psycho-social
support from Counsellors and health workers etc.
For more extensive interventions, officials entrusted with a
particular area of work could consult with and advocate to their
ministries, whether at Provincial or Central level.
Development issues
These suggestions could also be replicated, as indeed the reference
to Samurdhi Officers indicates, for development issues. Even though it
might not be possible to have say Agricultural Extension Officers for
each GN Division, there could be enough of them, plus Irrigation
Officers and Samurdhi Officers and Human Resources Development Officers
and others to ensure attention, through regular consultation, to all GN
Divisions that come under the Divisional Secretariat.
Of course such officers will require training, not only in their
professional fields, but also with regard to administration and
planning. I have been most disappointed in the fact, for instance, that
the Graduate Trainees I have come across seem to think that mere data
collection is all they have to do. The idea that they have to assess the
data and identify trends and particular shortcomings and suggest
remedial action has not been brought home to them. I find however that
most youngsters, if properly trained and allowed to exercise initiative,
can live up to expectations.
In this regard the public service should take a leaf out of the
military book, and perhaps also involve the military in training for
administration as well as problem solving and decision making.
This would also help to develop the ability to work in teams, which
is unfortunately lacking at present at many levels of the public
service. Whether it is the legacy of colonialism, or the unfortunate
effect of too many political authorities, we tend to have a hierarchical
view of administration, whereas we should try to develop a collegiate
one.
To my mind making the necessary changes would be easy, but they
require both competent leadership and the development of clear
guidelines and instruction manuals. The benefits to the people and the
administration too though would be well worth the trouble. |