British energy firm SSE hit by record 10.5-mn fine
Britain's energy watchdog on Wednesday said it planned to fine
utilities company SSE a record 10.5 million ($15.8 million, 12.4 million
euros) for "prolonged and extensive" mis-selling of products to
customers.
"Ofgem has today published its intention to fine SSE 10.5 million for
numerous breaches of its obligations relating to telephone, in-store and
doorstep sales activities," the watchdog said in a statement.
SSE said in a separate statement that it was "deeply regretful that
breaches occurred and apologises unreservedly to any customers who have
been affected by sales activity which ran counter to the values and
culture of the company." It added that the mis-selling took place mainly
between 2009 and last year.
Ofgem noted that "SSE management failures led to prolonged and
extensive mis-selling," while the proposed fine was the "largest ever
imposed on an energy supplier" by the regulator.
Sarah Harrison, senior partner in charge of enforcement, said:
"Today's fine sends a clear message to suppliers that Ofgem will hold to
account those companies which fail to treat consumers fairly.
"It is time for the energy industry to take note and get behind
Ofgem's reforms to rebuild trust and make the market simpler, clearer
and fairer for consumers," she added.
AFP
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