HNB Assurance wins Celent Model Insurer Asia Award
HNB Assurance has won this highly coveted award for IT for the first
time and was the only Sri Lankan insurance company to be listed among
the 17 winners from Asia-pacific region.
The award was presented for implementing a claims management system
that includes a customer relations center component and mobile component
and automates the entire claim process for motor insurance.
The award was presented at the "Celent Model Insurer Asia Summit
2013, Exchanging ideas on effective use of technology", the Asian
edition of the famous Model Insurer Awards that was held in Singapore
recently.
Manjula de Silva, Managing Director of HNB Assurance PLC stated, "It
is an exceptional achievement for HNB Assurance to be conferred with the
Celent Model Insurer Asia Award. I am delighted that Celent has
recognized the role that HNB Assurance is playing in setting up
benchmarks in ensuring quality Customer Service through effective use of
technology. At HNB Assurance, we believe in placing our customers
foremost in everything we do." The Celent Model Insurer Asia Awards is
presented by Celent part of the Oliver Wyman Group, a research and
consulting firm which provides technology and business strategy advice
to the financial services industry. "It is a first-of-its kind approach
to have a mobile based accident inspection module across the country,
integrating communication mediums such as e-mail, SMS and MMS - into one
collaborated application together with˙In-house developed customer
relations module. It offers instant service to customers, helps enhance
assessors? productivity and optimizes resource allocation."
"It also offers instant, practical business intelligence for
real-time decisions for customers, assessor support and cost control",
stated Namal Gunawardhane, Head of IT at HNB Assurance PLC.
Vijaya Deepti, Vice President, TCS Financial Solutions stated "The
Claims Management System at HNB Assurance is a great example of how
Insurance firms can use Business Process Management to optimise and
automate processes to deliver compelling and personalized service
through customer service agents and mobile touch points.
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