Abans relocates Service Call Centre

Abans Ltd relocated and expanded their service contact centre in order to meet the demands of their ever-increasing customer base. The Abans service contact centre is now housed within Scicom Lanka premises, where they will be working with state-of-the-art equipment and communications infrastructure. The new premises offer modern contact centre facilities, including ergonomically designed workstations, high-end infrastructure and contemporary training centre.

Scicom (MSC) Berhad of Malaysia, a PLC quoted on the main board of the KLSE and have operations in Malaysia, Indonesia and now Sri Lanka. They just completed building a state of the art 300 seat facility in Colombo. Scicom specialized in the provision of customer contact management, customer contact management education services, all back end processes and associated fulfillment.

The Sri Lankan facility is primarily to support premier Sri Lankan companies in all local language’s and provide a differentiated customer care experience to their customers. These services will be deemed to be a competitive advantage for a discerning client base based on Scicom Total Quality Management focus.

All staff in the centre have been trained and are fully equipped to address all customer queries and concerns. The staff will also undergo regular assessment and periodic retraining in order to provide the best possible care and assistance to customers.

Indeed the new service came about for the sole purpose of better serving Abans customers. The centre aims to provide every customer with a quality interaction and ensure that constructive feedback is provided to employees and to the company.so that future problems and errors could be avoided or immediately rectified.