Finlay Insurance Brokers gets ISO
Finlay Insurance Brokers (Pvt) Ltd. (FIBL), was recently awarded the
ISO 9001: 2008 certification for excellence in Quality Management
Systems. This award was made by the DET NORSKE VERITAS, Sri Lanka
Branch.
From Left to Right – Sudul Muhulmini-IT Coordinator,
Christine Mathugamage -Confidential Secretary, Deepthi
Karunarathne of DET NORSKE VERITAS, Sri Lanka Branch, Rohana
Weerasinghe- Manager Technical & Claims, T S Arulanandan-
Director, Finlay Insurance Brokers (Pvt) Ltd, Anura
Tennakoon, Head, Portfolio Executives and Roshani De Saram,
Confidential Secretary. |
The Company, a wholly owned subsidiary of Finlays Colombo PLC, is
among the leading property, casualty and liability insurance brokers
operating in Sri Lanka. Finlays have been involved as insurance
intermediaries in Sri Lanka since 1893 and insurance is the oldest
continuing business stream for the parent Company. The subsidiary
represents all licensed insurers operating in the market and has
representations of a number of well known global insurance
intermediaries including Aon Global Insurance Brokers Pvt. Ltd. FIBL is
therefore able to combine excellent local knowledge and relationships
together with globally benchmarked solutions in dealing with its
clients.
Whilst the key focus on the division is on the large corporate
segment of the market, in the recent past, an additional thrust has been
made in offering solutions to the insurance requirements of individuals.
Branches in Katunayake, Kurunegala and Kandy (with more planned to be
opened in the next two years) help the division in its secondary focus
on services to individuals.
In a statement issued, Mr. T. S. Arulanandan, Director of FIBL said
that he is pleased with the ISO QMS certification of his company. “We
are committed to delivering excellence of service and strive to deliver
value to any client or principal who chooses to deal with us.
This value is contained in the repute of our parent Company, our
service delivery, the technical knowledge available with our teams and
with our international and local partners. Moreover, we have a unique
history of helping many clients with large losses. In what is a
traditional and technical industry, we are committed to presenting
innovative solutions to our clients for their insurance and risk
management requirements.”
Arulanandan goes on to say that given insurance is a highly technical
field, the relationship between the insurer and the client can be
lopsided with the insurer having a full understanding of the product on
offer but the client, at best, having only a rudimentary grasp of the
“fine print”.
The insurance broker rights this balance in that the broker
represents the interests of client to the insurer, not only during the
time the policy is transacted but also at the time of a potential claim.
“The ISO certification helps us to streamline our operations and in
delivering consistent, reliable services through efficiency in systems
and processes,” he said.
“As a Company, we are committed to long term relationships and
sustainability, and believe the Quality Management System and
certification will assist us in constantly improving our level of
service delivery”, Arulanandan added.
Finlays Colombo PLC is a member of the Swire Group.
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