Consumers provided with all information:

Supply Service Code for CEB and LECO

Nimal Wijesinghe - Anuradhapura Add District Group Corr

The Public Utilities Commission, Sri Lanka (PUCSL) mandated the need to standardize the service requirements of the Ceylon Electricity Board (CEB) and Lanka Electricity Company (LECO).

The CEB and LECO are mandated through licences, to prepare a Supply Service Code.

The PUCSL envisages to facilitate information requirements of electricity consumers through this exercise.

PUCSL Director General Damith Kumarasinghe said, the proposed supply service code will include nine main areas such as how to contact the service provider, metering and billing information, procedures in relation to access consumer premises, payments against statements of accounts, consumers in default, connections planned and unplanned, power interruptions, consumer complaints and metre reading issues. In addition, information on theft, pilferage, damages and meter interferences, thrifty and efficient usage of power and electricity will be included in the Supply Service Code.

“We expect to approve the code within this year to be implemented. Once implemented the Supply Service Code will be made available to all consumers on the website of PUCSL, CEB and LECO.

“The code will standardize the services of CEB and LECO and provide all necessary information to consumers” Kumarasisnghe told the Daily News.