Softlogic opens Dell customer care centre
Inside the customer care centre
Softlogic Information Technologies, one of the premier IT companies
in Sri Lanka and a pioneering subsidiary of Softlogic Holdings Group has
opened a new customer care centre offering technical and support
services to the government, large corporates, SMEs and the general
consumer. The new customer care centre located at Nawala Road,
Narahenpita will offer engineering and consultancy services to its
customers by internationally trained and certified engineers. The team
inherits expertise in the areas of 3Com, CISCO - (CCNA/CCDA/ CCNP,) Dell
Certified Engineers, EMC, Linux, Unix,/CLP, Microsoft (MCP/MSTS/MCSE,)
Molex, Certified Installers Brand-Rex, 3M, D-Link Certified Cable
Installers, Novell CAN/ CNE and VMware.
Softlogic Information Technologies (Pvt) Ltd Director/CEO Roshan
Rasool said, “From our inception 15 years ago Softlogic Information
Technologies is providing true value to its customers through
professional deployment and post warranty services. We are glad that
this new facility will define a new service level in the local IT
industry. We believe that it is important that vendors provide ICT
equipment at a reasonable price. But it is even more important to ensure
that our customers have an excellent experience in owing our equipment”.
A dedicated team of professionals deliver round-the-clock support
islandwide at three levels, a Silver level, a Gold level and a Platinum
level. The services centre also include Business Continuity Plan (BCP)
Solutions, Data Recovery (DR) Solutions, Implementation of Microsoft
Solutions, implementation of Open Source Software Solutions, Local Area
Network (LAN) Solutions, Server Solutions, Server Virtualization,
Storage Solutions, Structured Cabling and Wide Area Network Solutions
(WAN). Softlogic Information Technologies (Pvt) Ltd General Manager -
Engineering Kanishka Karunaratne said, “Understanding our customers’
needs is the key to our success. We consider ourselves a visionary
company that offers unique and effective approaches to all our
engineering assignments. We constantly challenge ourselves to provide
vigorous models which meet our customers’ expectations. This enables us
to deliver cost-effective solutions and tackle challenges which are
With the know-how and skill to deliver onsite and remote support
services, the Softlogic team is equipped to plan, implement and resort
to required disaster recovery services in mission critical scenarios.
Softlogic Information Technologies has a widespread distribution network
of retail dealers providing access to an islandwide customer reach.
PMI Atlanta honours Virtusa
Virtusa Corporation, a global IT services company that offers a broad
spectrum of business consulting and outsourcing services, has been
honored by Project Management Institute Atlanta (PMI) as the winner of
its 2011 Manufacturing Project of the Year Award.
The purpose of the award is to recognize the accomplishments of a
project and the involved project team for superior performance and
execution of exemplary project management.
The winning project was commissioned by Siemens Industry, Inc., the
U.S. affiliate of Siemens’ global Industry Sector business-a leading
supplier of production, transportation and building technology
In May 2010, Siemens retired an outside vendor that provided an
online order tracking tool for Siemens’ Building Technologies Division
Instead of rebuilding or replacing the decommissioned system, Siemens
contracted Virtusa to develop a solution that would consolidate the
system with an order tracker already in place for Siemens’ Energy Power
Distribution Division (PD). Virtusa took all the features and components
of the decommissioned BT system and transferred them into the existing
“Virtusa not only duplicated the features and functionalities of the
decommissioned system, but also enhanced it.
It was great for our customers as well because they did not
experience any service interruptions and that was imperative to us,”
said Siemens Application Manager, Jeff Kroeger. “The entire project went
more smoothly than anyone could have imagined,” he said.
In addition to successfully consolidating the two online tracking
systems, Virtusa also delivered the project 25 percent under budget and
saved $15,000 annually.
“This project is a testament to our solid eight year working
relationship with the Siemens team. We worked efficiently and achieved
excellence as a result of effective communication, planning and project
management,” said Senior Vice President Virtusa’s Media, Information,
Technology and Entertainment Business Unit Harsha Kumar.
“We are honored that PMI Atlanta has recognized the hard work,
collaboration and dedication of the entire group that worked to create
this project,” he said.
PMI Atlanta is the largest project management member association
serving the North Georgia and Metro Atlanta area.
The organization represents more than 4,400 members and strives to
increase recognition to the profession of project management.
Submissions for PMI Atlanta’s Project of the Year awards were judged
by an independent outside panel that selected a winning project from
each industry group.
ComBank, Mother Sri Lanka promote IT education for rural children
Completes first project at Kosgolla Maha Vidyalaya in
Mother Sri Lanka Chairperson Janaki Kuruppu (right), Commercial
Bank’s CSR Trust co-ordinator Priyanthi Perera (second left) and
the Bank’s Badulla branch Manager A S Kumaravel (extreme left)
at the new IT lab.
Children at the Kosgolla Maha Vidyalaya in Badulla district were the
first beneficiaries of an IT skills development project launched by the
Commercial Bank of Ceylon in partnership with the Mother Sri Lanka
programme of the Presidential Secretariat. The CSR Trust of the bank
donated computers and related equipment to establish an IT lab at this
school. Maintenance support for the lab will be provided by the Bank’s
IT team. “The enthusiastic response we received from the Kosgolla Maha
Vidyalaya was extremely encouraging and augurs well for this
initiative,” said the Commercial Bank’s CSR Trust Co-ordinator Priyanthi
Perera, disclosing that 11 more underprivileged schools have been
identified for support under the Commercial Bank - Mother Sri Lanka
In a letter of appreciation sent to the Commercial Bank, the
Principal of Kosgolla Maha Vidyalaya noted that receiving a computer lab
was a dream come true for the students as the school did not have even a
typewriter till era of using typewriters was over.
“Our students are learning computer science with a lot of interest
and we are happy to inform you that this letter is being sent to you by
using a computer you have donated,” the letter said.
Two schools in the Anuradhapura district, a school each in the
Puttalam and Kurunegala districts, two schools in the Jaffna peninsula,
two schools in the Vavuniya district and three schools in the Central
Province have been selected for this project. The Commercial Bank of
Ceylon will fund the project while the selection of schools and
co-ordination will be the responsibility of the Mother Sri Lanka
When selecting beneficiary schools under this scheme, consideration
is given mainly to rural schools based on up to which grade they conduct
classes, the number of students and the availability of teachers to
handle the subject of IT, Perera said.
The Commercial Bank contributes up to one percent of its post tax
profits every year towards its CSR Trust. The Bank has planned many
projects for 2011 to enhance the IT skills of schoolchildren in rural
areas to help them in everything they do in the future, from higher
education to employment.
Among the other principal initiatives of the Commercial Bank’s CSR
Trust are the grant of annual scholarships to undergraduates, conducting
of programmes to upgrade English education, assisting children’s homes
and internally displaced people as well as people living in flood
Five Sri Lankans represent country
Cannes Lions Advertising Festival:
ANCL Corporate Relations Head Waruna Mallawarachchi with two
Five young advertising professionals have been selected to represent
Sri Lanka at the highly acclaimed Cannes Lions International Festival of
Creativity and at the Roger Hatchuel Academy. The announcement of the
winners was made at a media briefing. The Cannes Young Lions programme
is open to advertising professionals who are 28 years and working in
advertising and communications businesses. The participating teams are
selected through a pre-selection process in their country, with the
winners attending the Cannes Lions festival in France to participate at
the Young Lions Competition, where they compete against teams from all
over the world.
The Young Lions competitions take place during the Cannes Lions
festival week at the Palais des festivals. Each competing team is
briefed by a client to create and execute a campaign within 24 hours
(within 48 hours for Film). After which the relevant global jury will
judge the work and select Gold winners from around the world.
The preliminary competition of the Young Lions competition organized
by Metal Factor in association with the IAA and the Association of
Accredited Advertising Agencies (4A’s) saw 40 young professionals from a
cross section of agencies, competing in the Young Lions categories of
print and TV. The Young Lions competition unveils the very best of young
talent from among Sri Lanka’s advertising professionals and ultimately
provides the winning teams the opportunity to attend a global gathering
of industry giants at the Cannes Lions Festival of creativity.
This year the TV category was won by Gayan Perera and Sandun
Kankanamge of JWT and the print category was won by Chanuka Wijayasinghe
and Ruani Wijenaike of Triad. The place to attend the Roger Hatchuel
Academy (a programme conducted alongside the festival) was won by
Academy of Design (AOD) student Dihan de Silva who will join the rest of
the winners from across the world for a series of masterclasses at the
Cannes Lions Festival. Chandu Rajapreyar of Leo Burnett Solutions and
Dilshad Ahamad of Grant McCann Erickson were the respective mentors for
the winning teams while Delon de Silva directed the winning commercial.
Associated Newspapers of Ceylon Limited (ANCL) under the Daily News
were the sponsors of the Young Lions print competition and challenged
the competitors to promote their newspaper. Unilever with Signal also
extended their support to this globally acclaimed competition by being a
sponsor and presented a brief which called on the competitors to produce
an effective TV commercial for Signal Whitening.
The TV commercial production was supported by Samsung Electronics who
provided the competing teams with a Samsung mobile phone to film their
The judges of the Young Lions competition were, Chandani Rajaratnam
of JWT, David Blacker of Phoenix Ogilvy, Russel Miranda of Grant McCann
Erickson and Firzan Mulafer of Leo Burnett, who chaired the jury. Sun FM
extended their support to the competition by sponsoring the programme
for the selection of the student to attend the Roger Hatchuel Academy in
Cannes. The Roger Hatchuel Academy student was selected by a panel
comprising Keith Wijesuriya of BBDO, Sharon Jayasundera of Bates, Laila
Gunasekera Martenstyn of Grant McCann Erickson and Irfan Ahmed of JWT
and this jury was chaired by Chalaka Gajabahu of Lowe LDB.
The juries concluded that `The talent amongst Sri Lanka’s young
advertising professionals is becoming increasingly evident. This year’s
Young Lions competition brought together teams from a variety of
Advertising agencies in the country.
The quality of the final work presented was impressive and augurs
well for the future of the industry. It is heartening to observe the
progress and evolution of the advertising industry in Sri Lanka and to
witness the transformation and improvements that are taking place.’
The Cannes Lions in Sri Lanka Representative Ranill de Silva said
“The advertising community extends our congratulations to the winners of
this year’s Cannes Young Lions Competition. We are happy to have seen a
greater interest in the competition’. Cannes Lions, the International
Festival of Creativity is the largest gathering of worldwide leaders in
marketing and advertising. Such a gathering combined with the unique
programmes and masterclasses presented, not to mention the opportunity
to meet with professionals from around the world, makes the festival an
excellent platform for gaining valuable exposure.”
ABC Radio Networks Chairman and Managing Director Rayynor Silva,
sponsor of the Roger Hatchuel student said ‘the ABC group is very happy
to foster the talent in the industry and we will continue to do so.’ The
Associated Newspapers of Ceylon Limited (ANCL) Chairman Bandula
Padmakumara, who extended their patronage for the Young Lions Print
competition said, “ANCL is always willing to support the industry and we
wish the participants at the Young Lions Print competition all the very
best at Cannes.” Signal Brand Manager Mihira Kulatunga, said, `the
talent we saw in this competition augurs well for the future of the
industry and we wish the winners the very best.’
TNT Express marks 30 years
Aitken Spence Plc Deputy Chairman and Managing Director Rajan Britto,
Cargo Sector Deputy Chairman Dr Parakrama Dissanayake, Aitken
Spence Cargo Managing Director Rohantha Peiris, TNT Associates
General Manager Tim Frank, TNT Middle East Managing Director
Brian Moulds at the press conference. Picture by Sumanachandra
TNT Express, the leading global business to business express delivery
company, is celebrating prosperous 30 years of reliable services in Sri
TNT Express is represented in Sri Lanka by Ace International Express
(Pvt) Ltd, the Express delivery arm of the prestigious Aitken Spence
Over the past three decades, TNT Express in Sri Lanka witnessed many
positive changes and developmental milestones that have put the company
at the forefront of delivering service excellence.
The express delivery provider has evolved from offering a limited
express delivery service to a thriving business with international
scope, offering a comprehensive product line. The company became the
first courier company to achieve the ISO Certification status in 1997,
and the only express delivery company that was granted the National
Quality Award in 2004.
From small beginnings in 1981 as another department within Aitken
Spence Cargo (known at the time as Ace Cargo) manned by three people,
today the workforce has over 150 dedicated employees deployed in over 25
offices island-wide, and a fleet of over 50 vehicles.
Aitken Spence Cargo was the first company to provide
freight-forwarding services in Sri Lanka in the seventies. The strong
relationship between TNT Express and Aitken Spence Cargo is built on a
foundation of transparency, integrity and a strong commitment to service
quality. By having TNT Express under its wing, Aitken Spence has
attained the competitive edge it needs when providing customers with
logistics solutions over an array of services.
Maliban recognizes employees for commitment
Maliban Biscuit Manufactories (Pvt) Ltd recently held an event at
House of Maliban premises at Ratmalana to recognize the value and
appreciate the services of their staff.
Maliban Chairman with employees
This was a show of gratitude by the management towards the employees
for their continued commitment and dedication, one of the many factors
that enabled the company to win the National Quality Award.
The employees were given the opportunity to socialize, relax and
enjoy the lineup of entertainment that was organized on their behalf.
The programme for the day consisted of several speeches, including a
speech by Maliban Group Chairman A. G. R. Samaraweera, cultural events
to entertain the employees and the launch of a Maliban Song, which was
composed recently. Performances during the day were by the Police
Cultural Group, students of the Colombo University Aesthetics Faculty
renowned local musician, Victor Rathnayake and his sons Jayantha and
Dilum Rathnayake. Incidentally, the Maliban song, which was sung at the
event, was composed by Geethanath Kudaligama and performed by Victor
Rathnayake. The event also saw employees being presented with tokens of
appreciation by the Maliban Chairman. About 1,525 employees attended the
Among them was A. K. C Ranaweera, who said that the management of the
company has always extended the highest level of support to the
employees by providing them with the knowledge required to carry out
their duties methodically. She said that she was touched by the event
that had been organized especially for them and wanted to thank the
Maliban Chairman for extending his assistance at every possible
occasion. K. H. Jagath said that there is a link between the Maliban
Chairman and every employee, which is the secret of the company’s
success. He stressed that it is the employees’ love for their work that
has sustained the company and as a result Maliban was able to win the
National Quality Award.
Human resources play a vital role in achieving corporate objectives.
Therefore it is a major responsibility and a requirement to ensure the
wellbeing of employees in the organization.
With Maliban Biscuit Manufactories (Pvt) Ltd receiving the National
Quality Award for the second time the focus falls upon employees who
have contributed towards this accomplishment.
“There are 1525 employees from different categories who contributed
towards attaining the National Quality Award and at the outset I take
this opportunity to express my pleasure and heartfelt thanks for their
commitment and cooperation,” said Maliban HR/Admin Group General Manager
Bandula Perera. He said, “I am very much delighted to announce that the
employees’ contribution towards achieving the National Quality Award has
been recognized by the Chairman and the Board of Directors”.
Maliban’s employee base includes staff members, who are well
experienced in their field of work, as well as newcomers. The company
believes the wealth of experienced employees provides the motivation for
the new employees to perform their duties at the required standards and
contribute towards the progress of Maliban.
Maliban is known to be synonymous with quality and the company
considers “Quality as it’s religion” and this has been communicated to
each and every member of the company who has contributed to maintaining
the standard of work.
The employees are the driving force of the company. Therefore,
managing and developing human resources is a vital aspect of Maliban.
With that focus the company’s human resources department frequently
directs the employees to improve their knowledge and skills. Thus, the
Chairman and the Board of Directors of Maliban duly recognize the
employees’ contribution towards the company’s growth and believe that
the National Quality Award was made possible with their support and
HP launches redesigned notebook PC portfolio
Officials at the HP notebook launch
HP launched a redesigned consumer notebook PC portfolio that enhances
the user experience with new sleek designs and the latest technologies
at a ceremony recently. With updates across the HP Pavilion notebook PC
line, the new notebooks are built on inspirations from culture, art,
fashion and HP’s MUSE (Materials, Usability, Sensory appeal and
Experience) design philosophy.
MUSE includes a mix of materials such as metals, alloys and plastics;
easy-to-use features for improved usability; a blend of artisanal
elements for sensory appeal; and intuitive features for streamlined
The new HP Pavilion dv Series notebook PCs include impressive
features such as HP CoolSense Technology, HP TrueVision HD webcam and HP
SimplePass security enhancements. Selected models of the HP Pavilion dv
series, such as the HP Pavilion dv6 and dv7 with metal chassis, also
feature BeatsTM Audio for a powerful audio experience for music
“HP’s new Pavilion DV Series come equipped with BeatsTM Audio and
restores the emotion that is missing from digital music” said HP
Personal Systems Group Country Business Manager Lackshmindra Fernando.
The new HP Pavilion dv Series notebook PC line - HP Pavilion dv4, dv6
and dv7 - offers performance, entertainment and security features that
work together to fit seamlessly into the lives of users. Perfect for
entertainment addicts seeking a full PC performance, the HP Pavilion dv4
delivers the maximum visual euphoria with the latest and fastest graphic
enhancement of up to 1GB GDDR5(3) of dedicated video memory, he said.
Available in a variety of colours such as charcoal grey and sonoma
red to fit any style or personality, the Pavilion g-series notebooks -
the Pavilion g4 and g6 - offer full connectivity for surfing the
Internet and connecting with friends.
The notebooks also include a HD BrightView display, with Altec
Lansing speakers and SRS Premium Audio for enjoying movies and music.
PCH prepares human resource for higher growth
PC House PLC has promoted key members of their staff as part of their
reorganization plans to support the company's strategic vision to double
its revenue next year. Driven by their philosophy that employees are the
bedrock of their success, PCH continues to recruit, reward and
competitively remunerate its staff to maintain its position as one of
the leaders in ICT solutions.
Over the past several years, PCH has been developing all its business
enterprises to keep up with the fast paced industry growth. FY
2011/2012, in particular, has been dedicated to stabilizing the human
resource force to meet the expected operational demands. Therefore, to
be on par with its compete, the company has been strengthening its human
resource force with high profile industry professionals and extensive
training for existing employees.
PCH Chairman S H M Rishan said, These individuals are well respected
in their industries and we are fortunate to have been able to recruit
them as members of our management team. Their appointments are the
result of their extensive experience, the respect they earned from their
colleagues, customers and partners, and the contributions they have made
in their previous roles.
With the company's rapid growth, the staff strength has also
increased considerably. This growth has also created increased job
opportunities for employees who seek a challenge in this burgeoning
PCH Group Human Resource Head Jude Fernando said, "One of our main
objectives is to recruit and train our employees with core competencies
to face industry challenges. From modern managerial skills that involve
soft and technical skills, we will build the professionalism, expertise
and dedi cation of these individuals to make PCH the market leader in
the ICT sector.
One of the many human resource success stories is the rise through
the ranks of Regional and Retail Business Head Thufail Musadeen.
Musadeen started off his career at PCH in 2000 as a computer operator
and cashier and has, over the past decade, risen in the ranks from Sales
Executive to head the entire regional and retail operation.
PCH also made other significant promotions in their sales, marketing
and operations divisions. These promotions come at a time when the
company is making great strides in the industry. Over the past year, PCH
has concluded a successful IPO, increased its regional and retail
network to 36 island wide, and opened a new revolutionary concept store,
the PCH 9 to 9 retails store.
PC House was incorporated as a limited liability company in the year
2000, after having commenced business in 1997 and became PCH PLC. Its
Board of Directors consists of S.H.M. Rishan, Mangala Boyagoda, Sarath
Wikramanayake, Modarage Thilakasiri, Shanti Kumar Nadarajah, Kuvera de
Zoysa and Sharmila Rishan.
‘Gonuts with Donuts’ opens cafe
The first drive through donut cafe‚ by “Gonuts with donuts” was
opened at Castle Street in Colombo 7 recently. This is one of the only
three drives through donut stores in the ASEAN region.
Gonuts with Donuts is said to be the very first exclusive donut cafe‚
to be opened in the country. In keeping with its focus, the donut
outlets in Colombo and its suburbs extending to Battaramulla, Nugegoda
and Dehiwala provide comprehensive delivery service to its customers.
The drive through concept will provide an added level of convenience
supplementing the company’s fast and efficient delivery service.
The opening of the drive through is part of a bigger move by the
company to consolidate production and supply by changing the business
model to a delivery and drive through only operation.
“With our strong footprint in the food services industry, quality of
product is a primary goal for us. As such the decision to change the
business model was driven by this. We are now in a position to deliver
donuts - oven fresh to our customers ensuring nothing less than the
perfect donut every time”, Gonuts with Donuts Founder and CEO Lalin
Mobitel rewards Double Bonanza winners
April 2011 group of winners. Picture by Roshan Pitipana
The winners of the Mobitel Double Bonanza draw for April 2011
received their prizes at a gala ceremony held at the Mobitel Engineering
Office in Welikada recently. The competition which drew winners for 18th
consecutive month since its unveiling in October 2009 is the pioneer
sweepstake scheme within the telecommunication category in the country
to offer valuable motor cars as prizes for post-paid and pre-users.
The winners of the Double Bonanza draw were rewarded in the presence
of Ernst and Young, the external auditors of Mobitel. Upon the
completion of two successful years, the SMART Recharge Bonanza entered
its third year with the introduction of the Mobitel Double Bonanza. The
Mobitel Double Bonanza will comprise 24 Suzuki Maruti Alto K10 cars to
be won monthly and 105 Asus Laptops with 3.5 G high speed internet
dongles to be won weekly throughout 2011.
With the success of the SMART Recharge Bonanza for pre-paid
customers, the scheme has now been opened to post-paid and broadband
customers including pre-paid customers of Mobitel family until December
Keells Super opens in Rajagiriya
Keells Super outlet at Rajagiriya.
Picture by Sumanachandra Ariyawansa
The modern trade has recorded a double digit growth and it has become
a significant part of the total trade where 15 percent stake comprises
modern trade. A similar trend continues at the Keells Super outlets
where it records 15 percent growth in keeping with sectorial growth,
John Keells Holdings PLC Executive Vice President and Retail Sector Head
Roshanie Jayasundera Moraes said.
The post war positive development has encouraged modern trade and
Keells Super will cater to the changing needs of lifestyles and
environment by locating outlets at selective places, she said.
The latest addition to the 48 Keells Super stores was the Rajagiriya
outlet with more than 13,000 square feet area and ample parking
facilities. It will house a wide range of different products from fresh
produce - vegetables, fruits, sea food and meat to groceries and
household products for the entire family.
The outlet has its own bakery that produce a range of breads,
savouries to sweet treats such as dougnuts, muffins, and cookies to a
variety of delicious cakes. There is also a hot kitchen where one can
purchase fresh food from different set menus.
“This is the first Keells Super store to introduce a hot kitchen to
cater to the needs of busy customers by providing delicious warm meals
which are value for money”, she said.
There is a children’s play area inside the store where parents can
shop while their children are being entertained.