Over 1.2 m calls made to 1919

Dinesh DE ALWIS

The 1919 Government Information Centre received over 1.2 million calls last year. The centre received 1,218,011 calls in 2010. According to the call analysis reports 1,131,867 of queries were made in Sinhala and 46,463 calls in Tamil. Out of the telephone calls 39,681 were in English. The 1919 call centre which is operational 24 hours receives over 2,500 calls daily in three languages.

The Government Information Centre (GIC) was created by the Information and Communication Technology Agency of Sri Lanka (ICTA) in collaboration with the Presidential Secretariat. Public will be able to get information about Government institutions through its website.

The GIC "1919" service hopes to provide more information about Government institutions and their services this year, spokesman said.