AVIATION

Imperial Mark honours SriLankan

Imperial Mark Commission, one of the worlds oldest organizations that specializes in recognizing excellence in service standards, has once again awarded its Imperial Mark to SriLankan Airlines.

SriLankans Service Delivery Head, Captain Milinda Ratnayake, said SriLankan Airlines is on a mission to transform the entire customer experience, both in the air and on the ground. We want the world to take note of the superior standards that we offer, and we are delighted that the Imperial Mark Commission has bestowed this honour on us once again.

The Imperial Mark honours service-oriented organizations that maintain the highest standards.

The stringent standards of the Imperial Mark Commission ensure that less than 1 percent of organizations that are nominated for consideration.

The Imperial Mark Commission said they are pleased to re-issue an Imperial Mark to SriLankan Airlines at this time.

“We have examined SriLankan Airlines products and services and find that it offers a high level of service.

“Its staff and service on-board are comparable, and in some cases surpasses, that experienced in the first class cabins of some airlines.”

In 2006 SriLankan became the first airline in Asia to be awarded an Imperial Mark. A team of auditors from the Imperial Mark Commission recently re-evaluated SriLankan Airlines products and service, and the airlines Imperial Mark was extended up to May 2014.

We intend to earn many more prestigious accolades, and have already requested the global airline rating agency Skytrax to carry out comprehensive audits of our services. We have a proud tradition of warm and caring service, to which we recently added sumptuous new menus including a unique Five-Star Meal Service and A-La-Carte Menu, and a whole new array of beverages, Capt. Ratnayake said. The Imperial Mark Commission is located in London and Philadelphia, Pennsylvania. All types of service-oriented industries are considered for Imperial Marks.

Airlines are evaluated on factors such as service, comfort level in cabins, cuisine, tidiness, entertainment, and also on standards at check-in desks, lounges, and baggage delivery in airports.

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American Express partners Mihin Lanka

On-line bookings:

American Express launched the Credit Card acquired and issued in Sri Lanka solely by Nations Trust Bank PLC the American Express Internet Payment Gateway with the Mihin Lanka Internet Booking Engine. To compliment this launch cardmembers get a free ticket for every ticket they book online on www.mihinlanka.com using their American Express Card.

Nations Trust Bank Director/CEO Saliya Rajakaruna, said “Nations Trust Bank continuously invests in modern technology to provide best of convenience to its customers.

This partnership is one such initiative where all our American Express Cardmembers could avail the best fares offered by Mihin Lanka.”

This partnership will offer American Express Cardmembers enhanced and flexible services, greater rewards and opportunities to take wing to the skies.

“Internet is the best channel to promote bookings, all leading airlines in the world are strengthening their web presence for effective distribution of their inventory. Our partnership with American Express sets a new milestone and we are planning to expand our web presence using this true global brand,” said Mihin Lanka CEO Kapila Chandrasena. Air Travel is no more a luxury but a necessity and Mihin’s vision is to create new market segments where Sri Lankans could enjoy affordable overseas holidays, he said.