SriLankan Airlines staff gets new look
SriLankan Airlines introduced a whole new experience on ground and in
the air with a change in the uniforms.
The airline unveiled its new uniform for front line staff from cabin
to ground crew yesterday.
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The cabin crew with their new uniforms |
SriLankan Airlines CEO Manoj Gunawardena said: "We've struggled to
stay airborne during the past two years. In the process we didn't
deliberately set out to do anything new and revolutionary.
In fact we were often thought to have lost focus of our customers.
With these wide ranging and sweeping changes we now reassure our
thousands of customers that they certainly are our focus. We are
changing their travel experience in a multi-dimensional manner and
stretching the boundaries of hospitality".
"We're striving to reach the next level of customer service by
voluntarily asking the globally reputed airline rating organisation
Skytrax to conduct a full audit of our customer experience. The audit is
in progress and will run for several months, as the Skytrax team travels
on board SriLankan flights in all regions, and evaluates every aspect of
customer service and our product.
"I'm proud to say that refurbishment and re-fleeting are on the cards
in the near future thus reflecting our vision to achieve a five-star
status not in terms of size but quality onboard service", he added.
SriLankan Airlines will continue this journey of new discovery with
more comfortable seats on board with more leg space and flat bed seats
in the business class. Trimmings and trappings on board, like the seat
covers will also change to give a completely new look and feel to the
experience of travelling with SriLankan Airlines, which aims to be one
of the best in Asia. |
