PIM develops HNB managers

Having recognized management development (MD) as one of the important determinants of organizational success, the HNB sought the assistance of the Postgraduate Institute of Management (PIM) to formulate and conduct a Management Development Program (MDP) for thirty senior branch managers.

The aim of the MDP was to enable the managers to take a systematic view of their organization, including a review of how major functions affect each other.

The program was considered as a process from which managers learnt and improved their skills that would contribute to their personal advancement as well as to benefit the organization. The MDP consisted of 11 different modules and 22 sessions, spread over a period of four months. These modules addressed a variety of areas including a renewed vision and value system, task-competency framework, business excellence and service excellence, and they enabled the participants to see the organization as more than the sum of its parts. This holistic approach was seen as a basis for effective management decision-making.

Managing Director/Chief Executive Officer, HNB, R. Theagarajah said that engaging the PIM was an important step towards effecting the desired changes within the bank.

The program proved that the PIM has the agility to understand the specific needs of the customer, and the flexibility to adapt to the desired expectations. He said that the program enabled the HNB to identify a team of key managers who are an important complement in the bank's leadership.