Dialog unveils modern customer service centre

Dialog Telekom PLC, opened its largest hi-tech Customer Service Centre in the city of Colombo.

Dedicating the whole of 20,000 plus square feet, to serving its customers through highly trained customer service consultants, a multitude of technology displays and several lifestyle specific experience zones, the company has styled the country’s largest customer service centre on its vibrant tagline “The Future Today”.

Situated at T.B. Jayah Mawatha, Colombo 10, the latest addition to the company’s countrywide network of service centres is undisputedly the largest and most sophisticated Customer Service Centre in Sri Lanka.

The all new centre is home to over 150 customer service professionals trained in multiple technologies ranging from 3rd Generation Mobile communications, fixed line and Broadband through to Digital Television, and promises an unmatched service experience to the company’s customers.

Dialog Telekom, winner of the APCSC Asia Pacific Customer Excellence Award in 2007, has invested heavily in Customer Service infrastructure over the years maintaining robust services standards on the backdrop of burgeoning growth and geographic expansion.

“We are committed to delivering the promise of the Future - Today by our continuous efforts to place our valued customers at the heart of all our service delivery initiatives.

Our aim is to provide a seamless world class service experience across all our customer touch points”, Dialog’s Group Senior Vice President for Service Delivery Sandra de Zoysa said.

“We have made consistent investments in building the country’s best service team and the most advanced service infrastructure including a nation-wide network of online customer service centres and Sri Lanka’s largest and most advanced multi-channel contact centre.

Today, our service leadership is further enhanced with our latest addition - the largest service centre to Dialog’s constellation of customer contact points and we look forward to continue setting industry standards by providing our customers’ with a market leading service experience”.

The 365 day customer centre will, in addition to face to face customer support, provide customers with technology specific experience zones and expert guidance and consultancy services.

The zones feature a range of technologies including the company’s cutting edge portfolio of 3rd Generation services and facilities, fixed and mobile Broadband offerings and the Digital Television experience from Dialog TV.