Dialog uses BroadHop’s Service Management Engine for WLAN
BroadHop, an award-winning global supplier of subscriber service
management solutions for IP triple-play networks, has announced that
Dialog Telekom, Sri Lanka’s flagship mobile telecommunications provider,
has selected BroadHop’s Service Management Engine (SME) for use in its
upcoming public wireless local area network (PWLAN) deployment.
The BroadHop SME provides out-of-the-box quality of service (QoS)
management, service provisioning, subscriber management, user
self-provisioning, customer care, billing, payments, and reporting for
providers that deliver multiple services over carrier-class mobile,
wireless, and wireline networks.
In the Dialog Telekom implementation, the BroadHop SME will interface
with Cisco Systems’ Services Selection Gateway (SSG) software that is
installed on Cisco routers. The BroadHop SME will be responsible for
receiving all authorisations and accounting records throughout the
network. In addition, it will dynamically provision services on the SSG..
In order to provide real-time accurate customer records, the SME
maintains quota information for individual subscribers, tracks their
usage, automatically stops services when quotas are reached, and/or
manages credit card authorisations by directly interfacing with external
banking systems.
“We are very pleased to help Dialog Telekom quickly build out and
effectively manage their new carrier-class services,” said, Vice
President, Solutions of BroadHop, Kishen Mangat. “This latest
implementation demonstrates the growing momentum of the BroadHop SME
product in the global wireless and wireline marketplace.”
“At Dialog Telekom, we are committed to a world-class customer
support infrastructure,” said Nushad Perera, Chief Marketing Officer,
Dialog Telekom. “The BroadHop SME product was a logical choice for us
because it offered a fast, reliable path to unprecedented customer
service, allowing our customers to manage and monitor their usage and
accounts in real time.
We confidently selected the BroadHop SME because we knew of
BroadHop’s reputation for quality cost-effective solutions as well as
its participation in Cisco’s Technology Developer Partner Program,” he
said. |