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DateLine Saturday, 6 October 2007

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Needed: documents in all languages

SOME State institutions have all kinds of forms, documents etc., in Sinhala or Tamil with English as well. This enables a person to fill such documents in English, if he does not know either Sinhala or Tamil. Even tender forms in some institutions are printed only in Sinhala without in English.

Therefore, the authorities should urge all State institutions to follow one method in dealing with documents providing to the public.

Some Boards that have day-to-day business with the public, like the Water Board, have their documents only in Sinhala. How can the Tamils and Muslims or for that matter anyone who does not know Sinhala fill such forms? Do they have only English educated customers?

First, let all Government documents be available in all three languages for the citizens to realise that there is no discrimination in this nation.

FERLYN JUNKEER -
Colombo 13

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Highway robbery

REFERRING to the letters from G.G.J. of Kotte and W.P.H., Kollupitiya, I tend to give the benefit of the doubt to the Constables.

It is probable that the speed camera genuinely showed an inflated speed of 81 kph because as in UK, these cameras, when hand held were found to be notoriously unreliable.

In one case, a scooter with a mechanically restricted maximum speed of 30 mph was recorded as travelling at 80 mph and in another case, the defence showed the camera recording the speed of an immobile wall at 70 mph as the slightest movement of the hand corrupts the object it is aimed at.

Consequently all speed offences recorded by hand held cameras were thrown out in court and the police in UK have discontinued its use and rely only on fixed cameras which provide irrefutable evidence of the speed and the vehicle. The road is marked with lines at measured intervals.

The camera is triggered by a speed trap and takes two quick flash pictures as the speeding vehicle goes over the marked lines.

The time between the flashes is known and the pictures will show the vehicle registration number, the number of lines crossed in that time and the calculated speed of the passing vehicle.

SHAIK ANWAR –
AHAMATH

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Poor service by leading airline

I REFER to the above and write to inform you that I am a doctor by profession. My main office of medical practice is in Trichy, India. I used to travel frequently for providing medical service to my patients in various countries including Sri Lanka and the UK.

I purchased a ticket from Emirates to travel from Colombo to London Heathrow on September 1, 2007.

As there was no direct flight to London, Heathrow, the ticket was booked to travel via Dubai. Accordingly on September 1, 2007, I travelled in business class (flight No. EK558) which was scheduled to depart from Colombo at 1205 hrs and arrive in Dubai at 1450 hrs.

From Dubai, I was supposed to travel in first class on flight EK0005 which was scheduled to depart from Dubai at 1615 hrs and to arrive in London Heathrow at 2040 hrs local time.

However, flight EK558 in fact left Colombo only at 1330 hrs and arrived in Dubai 1630 hrs. It was one hour and twenty five minutes behind the schedule.

As a result the flight EK0005 had already left from Dubai to London Heathrow.

Since there was no other flight on that date, all the passengers were taken into a hotel in Dubai. I stayed in the hotel overnight and on September 2, 2007 I was asked to travel on flight No. BA108 which left from Dubai at 0910 hrs and arrived in London Heathrow at 1340 hrs as per the local time.

On arrival in London Heathrow, I found that my luggage Ref. No. EK 457329 was missing. Then I made a compliant about my missing luggage and was given the reference as LHR BA84719 and asked to wait for further information about the delivery of my bag.

When I booked the ticket I also booked for transport from London Heathrow Airport to my home address in London.

But on arrival I was not provided transport facilities by Emirates. It was extremely difficult for me to find transport to get home and finally I paid Sterling Pounds 60 to the driver of the mini cab for taking me home from the Airport.

As I said earlier I am a frequent traveller and buyer of the travel tickets using my ‘Skywards’ card. I never had any notable difficulties in my previous travelling but on this particular occasion, I faced a very bad and unpleasant experience as a result of the missing flight in Dubai.

Even though I booked a first class ticket, I was not given the proper care and facilities provided to passengers travelling on first class tickets.

I suffered stress and mental agony as I missed the flight in Dubai.

The airline’s staff in Dubai did not take any care and attention in providing a standard service to the passengers.

I spent a sleepless night thinking about my commitments undertaken in London on 1st Saturday late evening and Sunday, September 2, 2007.

I bought a saree to give as a present to my friend’s mother in London to wear on her 81st birth party in the evening of September 1, 2007 but I could not do it because my luggage was missing and I did not receive it until September 5, 2007.

If I would have travelled in the flight EK0005 and it arrived in London as scheduled at 2040 hrs, I would have attended the birthday celebrations and she would have worn the saree at the function.

One week before my travelling on September 1, 2007, I made prior arrangements with the local television channel in London to present a live programme on September 2, 2007 about the Homeopathy medical treatment which was cancelled and I incurred a loss.

Further I could not see my patients for four days because of the stress and agony suffered as a result of the delay, missing my luggage and the nightmare experienced in Dubai and again incurred a financial loss.

All the details of my patients in London and their medical information were in the luggage, I was unable to see my patients until September 6. This again caused a severe financial loss.

DR. R. THIYAGARAJAN –
India

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Human rights

IT IS no doubt that supreme power of the State’s judiciary is the final mechanism, that steers a nation in the correct and conducive direction she needs. Here human right should be considered after giving priority to the human needs.

In the case of A/L students perhaps with their kith and kin count more in number than the total population of the boycotting educators of the country. If we look on this statistic, the students, who have been waiting to know the result, which may be the initial obstacle to cross over in their life, should have priority to know it in time.

Undoubtedly the striking teachers have the right to go on, but without penalising the future of those who have been educated by them in the schools, and in their tuition classes on extra fees.

The evil stands on the cross road, as a youngster needs, A/L result for his application to reach just in time or little earlier of the closing date for a job particularly in a private firm.

He should not have missed this opportunity because of the strike. A prosperous future for a well disciplined and designed society of younger generation is the need of the nation at present, and the educators are the chosen skippers for this immaculate enterprise.

U. C. H. MOHIDEEN –
Gelioya

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Decentralisation

OUR Chief Justice speaking in the context of opening a Provincial Court of Appeal in Anuradhapura has spoken about the need for decentralisation in our land.

His words being “The Central Government can devolve power in a flexible way .... We don’t have to kill each other. We have to solve our problems ourselves.”

While applauding the Chief Justice’s plea for decentralisation to solve our national problem, it is also vital to note that in Sri Lanka today there are others who have major problems. Not only those in the conflict areas.

We have those in the deep South, on the plantations, the Kandyan peasantry, the urban poor, those in the border villages. All these need to be taken care of. For this, decentralisation is certainly the answer.

Over to all those who see the need for decentralisation.

SYDNEY KNIGHT -
Colombo 3

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