SriLankan awarded prestigious Imperial Mark for excellence
AWARD: SriLankan Airlines has become the only airline in Asia to be
awarded the prestigious Imperial Mark, a global accolade of excellence
in recognition of its exceptional levels of service and quality.
SriLankan joins the ranks of prestigious companies that have been
awarded the Imperial Mark, which include such exclusive global brands as
Omega watches, Clive Christian perfumes, and Tiffany and Co. of New
CEO of SriLankan Peter Hill said: â€śWe at SriLankan are honored to
receive this accolade, which is indeed a special one among the many that
we have won in recent years. The Imperial Mark is not a subjective
popularity poll, but is an expert evaluation of our service excellence.
It is a tribute to the professionalism of our staff around the
Less than 1% of companies, which are nominated for consideration, are
awarded the Mark, following a stringent evaluation process.
The Imperial Mark is one of the worldâ€™s oldest accolades, dating back
over three hundred years, which honors organisations that demonstrate
commitment to high standards.
The Imperial Mark Commission, based in presents the Imperial Mark
London and Philadelphia, after thorough consideration of candidate
organisations. The Mark is seen as a sign of exceptional quality, which
denotes the highest levels of service in the world.
A team from the Imperial Mark Commission reviews the operations of
each organisation and compares it with standards prevailing in the
In its report, the Commissionâ€™s team noted: â€śSriLankan Airlines has
managed to find a unique balance, infusing its service with a sense of
the SriLankan culture and friendliness while maintaining a professional
Airlines are evaluated with respect to their long haul flights,
including such factors as cabin comfort, tidiness, cuisine,
professionalism of staff, attention to detail, entertainment systems,
check-in desks and business class lounges at airports, and efficiency of
Sri Lankaâ€™s National Carrier now flies to 51 destinations in 28
countries across the globe. Its modern fleet consists of Airbus A340,
A330 and A320 aircraft, and it has in recent years won such prestigious
titles as Worldâ€™s Best Airline in a survey of Economy Class passengers,
Worldâ€™s Friendliest Cabin Staff, first runner-up for Worldâ€™s Best
Cabin Staff, Best Overall In-flight Entertainment (small fleet), and
Worldâ€™s Most Efficient Operator of Airbus A330s (small fleet).