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Abacus, SLAAR join hands in Travel Agency Training

TRAINING: Asia pacific's leading Global Distribution System (GDS) provider Abacus together with Sri Lanka Association of Airline Representatives (SLAAR) announce the successful completion of the training programme recently conducted to all IATA travel agencies who subscribe to Abacus in Sri Lanka.

Abacus is glad to have been associated in this event and for having played a significant role in working together with SLAAR to further uplift the standards of travel agency staff by providing a meaningful platform for agents to come together in the presence of both airlines and Abacus to improve and enhance their overall understanding on the reservations, fares and ticketing process.

The programme saw a good turnout of agency staff including leading travel agents such as Gabo Travels, Sparklink Travels, The Traveller, Thomas Cook and Aitken Spence among many others represented by their senior staff members.

The main significance of this training was that it was also represented by several leading Airlines - SriLankan Airlines, Malaysian Airlines, Singapore Airlines, Thai Airways, British Airways, Qantas, KLM/Northwest Airlines, Martin Air, Air France, Virgin Atlantic and Lufthansa.

The participants were welcomed by President of SLAAR Gerard Amarasinghe who consequently handed over the forum to the Abacus team to proceed with the training which was converted into an interactive session that helped several agents and airlines to further understand the functionalities and its process more effectively. This proved to be a good refresher to all present.

General Manager of Air France/KLM/Northwest/Martin Air Minoli Perera who was present at the event had this to say, "The event was a success judging by the enthusiasm shown with the agency staff shooting many questions and the discussions that took place.

I think its shows the keenness of agents to be more professional and independent when providing a service to their clients and I was happy to be able to contribute some knowledge. I would also like to thank Abacus for the keen interest and engagement in this programme and their support of SLAAR in this initiative."

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