Abacus, SLAAR join hands in Travel Agency Training
TRAINING: Asia pacific's leading Global Distribution System (GDS)
provider Abacus together with Sri Lanka Association of Airline
Representatives (SLAAR) announce the successful completion of the
training programme recently conducted to all IATA travel agencies who
subscribe to Abacus in Sri Lanka.
Abacus is glad to have been associated in this event and for having
played a significant role in working together with SLAAR to further
uplift the standards of travel agency staff by providing a meaningful
platform for agents to come together in the presence of both airlines
and Abacus to improve and enhance their overall understanding on the
reservations, fares and ticketing process.
The programme saw a good turnout of agency staff including leading
travel agents such as Gabo Travels, Sparklink Travels, The Traveller,
Thomas Cook and Aitken Spence among many others represented by their
senior staff members.
The main significance of this training was that it was also
represented by several leading Airlines - SriLankan Airlines, Malaysian
Airlines, Singapore Airlines, Thai Airways, British Airways, Qantas, KLM/Northwest
Airlines, Martin Air, Air France, Virgin Atlantic and Lufthansa.
The participants were welcomed by President of SLAAR Gerard
Amarasinghe who consequently handed over the forum to the Abacus team to
proceed with the training which was converted into an interactive
session that helped several agents and airlines to further understand
the functionalities and its process more effectively. This proved to be
a good refresher to all present.
General Manager of Air France/KLM/Northwest/Martin Air Minoli Perera
who was present at the event had this to say, "The event was a success
judging by the enthusiasm shown with the agency staff shooting many
questions and the discussions that took place.
I think its shows the keenness of agents to be more professional and
independent when providing a service to their clients and I was happy to
be able to contribute some knowledge. I would also like to thank Abacus
for the keen interest and engagement in this programme and their support
of SLAAR in this initiative." |