‘Sathkara’ service delights passengers at BIA
INTRODUCTION: SriLankan Airlines has introduced a comprehensive new
service named ‘Sathkara’ to assist passengers through Colombo’s
Bandaranaike International Airport, yet another innovation by the
National Carrier to provide total satisfaction to its customers, a press
release states.
Passengers are greeted on arrival at the airport by a charming ground
stewardess, who provides all assistance through airport formalities such
as immigration, customs, and baggage collection, and walks the passenger
all the way out of the terminal or to the aircraft.
The service is available for all passengers travelling on SriLankan -
arriving, departing, and in transit through BIA, international
passengers awaiting connections on SriLankan’s domestic service
SriLankan Air Taxi, or arriving on Air Taxi for connecting flights.
Head of Service Delivery at SriLankan Nigel O’Shea said: Sathkara has
already proven to be very popular among corporate groups and the tourism
industry.
Leading business house are using Sathkara to take care of their
important overseas visitors and clients, and already two prestigious
travel groups have signed agreements with us to take care of their
regular customers.”
“Tour groups, hoteliers and companies are happy to entrust their VIPs
and clients to SriLankan Airlines, knowing that they will be well taken
care of through Sathkara,” said O’Shea.
“Travellers only need to make themselves known to the ground
stewardess holding a sign with their names, and the rest is taken care
of,” he said.
Transit Passengers travelling in Business Class, including those
using the Air Taxi, are also hosted at SriLankan’s luxurious Serendib
Business Class Lounge until their flight times.
The world-class lounge has gained a reputation for providing the best
transit experience for up-market passengers, with its wide range of
services which are on par with the finest business class lounges in
Asia. The lounge also provides a panoramic view of the airport.
The charge for the Sathkara service is made on an individual basis
and corporate rates are also available. |