Virtusa implements innovative Case Management System for British Law firm

Virtusa Corporation a global business consulting and IT outsourcing company that combines innovation, technology leadership and industry solutions to help enhance customer experience, today announced that its UK subsidiary, Virtusa UK Limited, has delivered an automated case management solutionfor Irwin Mitchell, a leading British law firm.

The solution, which leverages Pega systems BPM for Case Management, enables the law firm to proactively comply with new industry regulation and legislation, drive efficiencies, cut costs, and enhances its clients’ experience.

The recently enacted Alternative Business Structures (ABS) legislation is driving fundamental changes in the UK legal system.

Law firms that take advantages of the opportunities from converting to ABS status could strengthen their position in the marketplace including improving operational efficiency and delivering even better value to their clients, and gaining market share.

“We were one of the first firms to apply for ABS status and we became the first multiple licensed ABS in August last year,” said Tim Kiel, IT director at Irwin Mitchell.

“As an innovative law firm, we knew we had to implement an innovative case management system that would enable us to be an even more agile organization. Virtusa provided us with the expertise in the technology aspects of case management automation, and also helped us to better understand how making these changes could help transform our business as a whole, and further improve our service to the most important people of all: our clients.”

“We are a multi-disciplinary law firm which includes offering clients high-volume, process-intensive legal services where we handle thousands of cases at any one time,” added Gary Jackson, operations director at Irwin Mitchell Pega BPM, ranked as the top BPMS/Case Management solutionby both Gartner and Forrester, is already a proven solution in industries such as banking and insurance. Irwin Mitchell is the first law firm to implement Pega BPM for Case Management. “We worked closely with Peg systems to tailor this solution for the legal industry, creating workflows specifically suited to law firm processes,” said Sameet Gupte, senior vice president and managing director for Europe at Virtusa.

“Our Build for Change technology naturally lends itself to deployment in a high-volume case environment such as that at Irwin Mitchell,” said David Wells, vice president and managing director, EMEA at Peg systems. “Over the past decade, we’ve collaborated with Virtusa on a large number of BPM and case management projects, and it’s exciting to see an innovative application of the technology in the legal industry.”