Janashakthi Insurance receives ISO 9001:2008 re-certification
Janashakthi the first insurer to get ISO status in Sri Lanka
continued their forward march when they recently received the ISO
9001:2008 re-certification, following a re-certification audit conducted
by Bureau Veritas Lanka. Companies that qualify for ISO standards are
those that have implemented a rigorous management system of quality
assurance.
Richard Quadros hands over the ISO certification to Regional
Marketing Head Nilupul Chandrasena, Senior Manager CRM &
Research, Gamini Peiris,General Manager HR & Admin, Dayalani
Abeygunawardena, General Manager Insurance, Moditha Vidyarathna,
ISO Coordinator and Melroy Perera, Senior Assistant Manager CRM,
Gayan Balachandra, Assistant Manager Sales Marketing BV and
Marimuthu, Senior Lead Auditor BV were also present. |
Prakash Schaffter, Managing Director, Janashakthi said, "customers
want to be assured that they are doing business with an organization
that can consistently meet or exceed their needs on time. "Successfully
completing the rigorous process required for ISO 9001 re-certification
is a clear sign that we are committed to providing a superior quality
service and achieve the highest levels of customer satisfaction."
The best ISO 9001 documentation combines the Quality Manual and the
Quality Procedures into a single, user-friendly document. It is tracked
by procedures and deliverables for customer satisfaction - through
delivery of products that consistently meet customer requirements.
Further, it reduces operating costs. through continual improvement of
processes and resulting operational efficiencies, Improves stakeholder
relationships, including staff, customers and suppliers. It also ensures
legal compliance - by understanding how statutory and regulatory
requirements impact on the organization and customers. In addition it
improves risk management through greater consistency and traceability of
products and services. Finally it proves business credentials - through
independent verification against recognized standards.
Speaking about the re-certification, Nilupul Chandrasena, Senior
Manager CRM and Research, Janashakthi said, "the audit process of our
own standards led us to attain excellence and conformity with the ISO
Quality Management system and the eventual re-certification. The process
management focus of the ISO 9001:2008 standards enables us to meet
customer requirements with a systematic application of knowledge,
skills, tools, techniques and systems in a profitable and an efficient
manner."
She added, "we constantly aspire to surpass our customers'
expectations in service delivery, but with these processes in place we
can really walk the talk and measure how we really deliver against this
goalpost ".
Janashakthi has continually improved the service standards since ISO
certification and is currently in the process of expanding the scope of
ISO covering all regional offices, head offices and sales offices. The
foundation of Janashakthi is based on its underlying pillars including;
its strong and solid financial base, prudent underwriting, sound
reinsurance support and backing coupled with professional, experienced
and highly skilled staff.
Bureau Veritas Lanka has been engaged in ISO certification of
Janashakthi since inception and has assisted the company to enhance
quality management knowledge level amongst its employees by conducting a
series of training programmes including Internal Auditor training and
Lead Auditor training. |