Intense staff training enhances Nawaloka Hospital services
Nawaloka Hospital, which has been in the forefront of private
healthcare in Sri Lanka for over two and a half decades, recently
upgraded its Staff Training Unit to plan and implement regular training
programmes for staff members engaged in every aspect of customer service
within the hospital. In addition, the Nursing Unit conducts regular
training courses for the nursing staff keeping them abreast of new
advances in medical science and nursing methods.
Upgrading the Staff Training Unit is yet another step taken by the
hospital in their endeavour to provide patrons with the best possible
healthcare, since the training modules are specifically tailored to meet
the hospital's requirments when caring for the thousands visiting daily
to avail themselves of the many facilities and services. The programmes
conducted thus far have covered a wide range of subjects such as
personal hygiene and grooming, fire prevention and safety procedures,
traffic regulations and driving skills, energy management training and
team work, all designed to motivate staff members while developing their
individual skills.
In addition a special course was conducted for personnel attached to
the call centre in order to improve the channelling service. This was
carried out by Stafford and Chan of Singapore, as part of an ongoing
training schedule which will continuously address requirements and
suggestions related to the Channelling Centre.
Furthermore, a session covering the Joint Commissions International
Hospital Standards was conducted, bringing together the doctors and all
those at management level within Nawaloka hospital to exchange
information and ideas which would help uplift the standard of services
offered by the hospital.
According to Nawaloka Hospital, continuously training staff and
motivating them to give patrons the best possible service is their
objective. In addition to the training programmes, they hope to
establish a Toastmasters Club for staff members in the near future as
well.
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