HNB Assurance provides Premium Payment options
The innovative insurance solutions provider HNB Assurance has
provided convenience to its valued customers by providing a wide range
of Premium Payment options .To talk about the easy Premium payment
options for both Life and General Insurance, we spoke to the Managing
Director of HNB Assurance, Manjula de Silva and Head of Finance, Vipula
Dharmapala.
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Manjula de Silva - Managing
Director of HNB Assurance |
Vipula Dharmapala - Head of
Finance of HNB Assurance |
Q: How can a customer of HNB Assurance Pay their Insurance
Premiums?
Manjula : HNB Assurance now has a network of 51 branches and
140 Bancassurance units based at HNB branches Island wide, We operate in
the business of providing insurance services and thus, close proximity
to our loyal customers gives us an edge over our competitors. Therefore
broadening our distribution network and increasing the efficiency of the
distribution channels are strategic priorities for HNBA since all our
customers have the ability to pay their premiums by visiting the branch
that is nearest to them. That is the traditional method of paying
premiums but with today’s technology and through strategic partnerships,
HNB Assurance now offers a variety of other means to its customers to
pay their premiums.
Q: Have you restricted your premium payment methods to only
HNB Assurance branches?
Vipula: Absolutely Not, Premiums can be easily paid at all HNB,
Commercial Bank, Bank of Ceylon, Sampath Bank and National Savings Bank
branches. Customers only need to complete the deposit slip to make their
premium payments over the counter at any of the above mentioned bank
branches.
Q: What are the newest Premium Payment methods offered by HNBA?
Manjula: We have collaborated with HNB e-Banking & Sampath
e-Banking so that users can transfer money via internet banking
facilities provided by these banks. It is a convenient service that
allows customers to access their bank information, conduct financial
transactions, make deposits, withdrawals and pay bills through the
Internet without having to physically visit their bank. It provides the
convenience of accessing banking facilities from the comfort of their
home or office. Very soon, customers will have the opportunity to pay
through HNB mobile banking and by using the ATM network of HNB.
Q: Recently HNBA tied up with Dialog eZ cash for paying
premium payments? Can you tell us about that?
Vipula: HNB Assurance now offers its customers boundless
convenience when paying their premiums. HNB Assurance recently joined
hands with Dialog Telecom eZ cash as a way of paying premiums without
any hassle. HNB Assurance is one of the first insurance companies to
enable payments via Dialog eZ cash. Customers now have the ability to
make payments via mobile. eZ Cash. It enables you to have a cash account
in your mobile phone in to which you can top-up money and pay insurance
premiums. With the launch of eZ Cash, over 7.5 million Dialog mobile
users will be able to register for an eZ cash account by simply dialing
#111# from their mobile phone.
A registered eZ cash subscriber can then load money in to his/her
mobile phone at any one of over 12,000 eZ cash outlets across Sri Lanka.
Payment of the insurance premium to HNB Assurance is then as simple as
sending an SMS with the aid of a user-friendly and tri-lingual menu on
the mobile phone.
Q: What other ways are customers benefited?
Manjula: There is a special credit card facility offered to
all HNB Credit card holders, but this credit card payment is valid only
to General Insurance premium payments and customers can pay their
premiums with a 0% interest installment plan from HNB with 3,6,9,12
Installments. Furthermore both life and general customers can also log
on to the HNBA website (www.hnbassurance.com) and pay online via the
payment portal using a credit card.
Q: Today’s Insurance market is highly competitive, how do you
retain your customers as well as win with new technological
enhancements?
Vipula: We recognize that Information technology is a central
source of our competitive advantage and hence diverse efforts have been
exerted to ensure that we keep up our pace with the rapid changes that
are taking place within the sphere of IT on a global scale. HNBA being
in the insurance industry for a short period of eleven years has passed
several milestones in generating easy premium methods for its customers.
Manjula: Even for those customers who wish to pay in cash when
their trusted insurance advisor calls over at their residence or
workplace, we have made the process a lot more secure by equipping our
advisors with mobile printers that can print a receipt online. This
shows the length to which we will go to delight our customers by
providing them with solutions they are most comfortable with.
HNB Assurance PLC is one of the fastest growing Insurance Companies
in Sri Lanka with a network of 51 branches.
HNB Assurance has also been awarded “A (lka)”as its insurer financial
strength rating and national long term rating by Fitch Ratings Lanka
Ltd. HNB Assurance recently won an International Global award for Brand
excellence at the World Brand Congress and was recognized with five
national and regional awards for the company’s Annual report. |