Holcim Lanka enhances 'Customer centricity'

Holcim Lanka, driven by its vision to be the preferred supplier of cement and related building materials to build foundations for Sri Lanka's future, has salesforce.com for the benefit of better customer service for its customer segments

The launch of Sales Cloud Solution of salesforce.com ceremonially, took place on October 15, at Holcim Lanka's Head office in Colombo, under the patronage of its senior management and entire sales force under the theme "Build the Bond." This innovative cloud based information system platform was introduced to enhance and consolidate the existing processes and stakeholder management systems to process market information in a timely manner.

The new environment would integrate customer information and activities, so that decisions could be taken with complete and comprehensive understanding to our customer needs, which would result in providing quicker and better quality services/solutions. The company also believes that by using such state-of-the-art technologies to improve business opportunities, it also supports the growth of its own team members through higher adaptation of ICT.

As with all ERP systems, this platform would also promote the total business to compete on a higher levelled playing field with more "Value Added Services (VASs)," which would ultimately benefit the end customer.