‘Good communication vital for business success’

Ramani KANGARAARACHCHI

‘Companies grow from good to great and it is a continuous cycle. Therefore everyone has to go to the next level acquiring new skills to sustain their organizations. McQuire Rens and Jones Consultant Archana Law said at a workshop at Galadari Hotel Colombo yesterday.

Archana Law Picture by Sumanachandra Ariyawansa

She said the nature of business may have changed dramatically and continues to change yet the basic principles of human interaction have remained the same. Given the changes in today’s world and business environment, good communication and interpersonal skills are more crucial now than ever before.

Law said that there are opportunities in every industry to grow and everyone’s experience in the company counts to move forward. However, identifying each one’s capability and talents is very vital in this effort.

Law said Sri Lankans are good listeners, very understanding and well focused and could strike the balance of the given task. Therefore, the practical advice and proven techniques have the potential to turn around their relationships and make their lives more rewarding. It is all about how they create and build relationships.

She said emotionally intelligent people communicate better and more successfully than others. Emotional Intelligence or the ability to perceive, assess and manage the emotions is a hot topic in today’s workplace that can help managers and employees alike successfully to communicate, resolve conflict and improve workplace productivity.

She said communication gaps and clashes can do serious damage to teams and some organizations damage cooperation of the best people by diverting energy from productive work.