Abans ties up with Scicom for BPO, KPO services

Abans (Private) Limited recently entered into a joint venture agreement with Scicom (MSC) Berhad to provide Business Process Outsourcing (BPO) and Knowledge Process Outsourcing (KPO) services, including training and education services in customer contact management to the domestic Sri Lankan market, including the provision of these services for a global market place.

Apart from the above, Scicom (MSC) Berhad is in the business of providing end-to-end solutions for Back Office services in connection with quality management, human capital management, technology, payroll and human resource, disaster recovery services, certification of call centres, customer relationship marketing and consulting services.

Scicom (MSC) Berhad (a Public Listed Company in Malaysia) is a unique Asian company which supports a global customer base in over 30 languages to over 91 countries.

Scicom’s main product offerings comprise outsourcing, customer relationship management, consulting and application development, training and education.

Scicom has earned a reputation for consistently delivering on its promise of “Total Customer Delight” to over 98 million customers worldwide.

The reason that Scicom (MSC) Berhad chose Sri Lanka as a location for their high end expansion drive is that they viewed it as a high growth region.

Scicom (MSC) Berhad will be moving one of their key contact centres of operations to Scicom Lanka, the new joint venture company in Colombo, creating many job opportunities for youth, bringing in new international businesses to Sri Lanka and also introducing a state-of-the-art contact centre management/customer care management services to the local industry.

This joint venture will bring multi benefits and advantages to Sri Lanka. Scicom Lanka will set up a BPO academy offering internationally recognized EDEXCEL and British Technical Educational Council (BTEC) certificates and diplomas for both entry and management level personnel in the BPO and services industry of Sri Lanka, gradually moving towards the offering of undergraduate programs from UK Universities for Sri Lankan citizens while they are working in the industry.