DHL Lanka grooms local talent

DHL Express Sri Lanka has appointed Flinton Vigneswaran Merrion as the new National Customer Service Manager.

He succeeds Dennis Moraes who was recently appointed as the Performance Excellence Manager for Asia Pacific and Emerging Markets (APEM).

Vigneswaran in his new role will be responsible for executing customer service oriented initiatives and strategies that will ensure service excellence delivery for DHL customers.

Vigneswaran will oversee operations of the contact centre, customer care and customer service development.

Based out of the DHL Express Colombo office, Dennis will be responsible for support in developing, executing and managing regional customer service initiatives outside of the top 30 Asia Pacific Emerging Market (APEM) countries.

Commenting on the recent appointments, DHL Express Sri Lanka Country Manager Manish Patel said: Dennis and Vigneswaran (Vicky) both have been with DHL for over 10 years and their past experience will be an added advantage, both for our customers as well as improvement in internal processes.

Grooming and developing talent for internal promotions is a hugely rewarding experience and is line with our corporate philosophy to be an Employer of Choice across the region.