CHSGA organizes seminar

The Ceylon Hotel School Graduates Association (CHSGA) is inviting an Internationally acclaimed Service Quality Guru Dr Jay Kandampully who is a Professor in Service and Hospitality Management attached to the Ohio State University USA to conduct a workshop on "Towards a paradigm shift for Sri Lanka tourism-a service focus approach".

Taking into consideration the new challenges that will be faced in the future of Sri Lanka Tourism, the CHSGA has come forward at a timely hour in organizing this workshop.

The prime objective of CHSGA is to assist the Industry and the human resource workforce in building competencies required for today. This effort by CHSGA in organizing this seminar is not a profit making exercise but to make a worthwhile contribution to the field of tourism. Similar events of this nature has been organized by CHSGA earlier as well.

Dr Jay Kandampully, who is an award winning author of many books written on service quality, has also helped many organizations to re-focus their operational strategies to build the competitive advantage through service challenges.

Dr Kandampully will speak on creating a service culture that makes a difference, how to gain loyalty through relationship building, innovation and challenges in the hospitality industry, benchmarking best industry practices around the world and also share his experiences on tourism and hospitality.

CHSGA invite all top executives of the senior and junior levels in the Travel, Tourism and Hospitality trade to attend this workshop and be a part of the team that will define the new service focus for the emerging scenario with the dawn of peace. The workshop will be held today at Waters Edge from 8.30am. Further details could be obtained from e-mail [email protected] (SJ)