SLI upgrades customer care call centre
Sanjeevi JAYASURIYA
Sri Lanka Insurance (SLI) re-launched its upgraded Customer Care Call
Centre with modern communication technology yesterday.
This centre will be managed by SLI staff and will be a toll free
service. It is now geared to handle all insurance related queries
promptly and efficiently. SLI also re-launched the company website with
increased interactive features.
The re-launched Sri Lanka Insurance Customer Care Call Centre
was inaugurated by SLI Chairman Gamini Senarath. SLI Managing
Director and CEO Mohan de Alwis, SLI Executive Director Piyadasa
Kudabalage and other officials at the re-launch. Picture by
Sumanachandra Ariyawansa |
The country’s insurance industry has a positive growth and Sri Lanka
Insurance (SLI) will focus to capture significant share of insurance
business.
As the market leader in the general insurance segment, SLI will
position itself to regain as the major player in the industry in both
life and general.
For this, it plans to improve the service quality and customer
relationship in a bid to capture the market, Sri Lanka Insurance
Managing Director and CEO Mohan de Alwis said.
SLI will launch an investment related new product for the life
insurance segment by end of this year. This will enhance the customer
value and would attract new business.
The company recorded an excellent growth for the first quarter and
expect this trend to continue, he said.
Commenting on the customer choice in selecting private sector,
insurers over the public sector de Alwis said it is all about the
customer perception.
“We need to provide a high level of service meeting customer
expectations to attract potential customers,” he said. The service of
SLI is spread across the country with 120 branches. It has an asset base
of Rs 88 billion, a life insurance fund of over Rs 49.5 billion and over
6,000 life policies in force. |