Dialog enters BPO industry

Dialog Business Services (Pvt) Ltd (DBS) entered into a Principal Agreement with the Board of Investment of Sri Lanka (BOI) to establish and operate an IT Enabled Services venture serving domestic and global markets, Colombo Stock Exchange filing said.

The operations of DBS will be seeded through the transfer of the contact centre operations of Dialog Axiata PLC, to its fully owned subsidiary.

It is envisaged that DBS will be fully operational by April 1.

The CSE filing further said the contact centre operation of Dialog Axiata (DBS going forward) has the distinction of being the first Sri Lankan contact centre to receive International BPO industry standard COPC certification.

Dialog Axiata is confident that DBS will grow to be an industry leading and internationally competitive IT Enabled Services (ITES) provider operating under the aegis of the BOI. Dialog Axiata will actively pursue potential catalysts of growth and competitiveness in the ITES sphere, including but not limited to the identification of a world class BPO and ITES player as a joint venture partner in DBS.