Absolute essentials for success
Importance of attitudes
Attitudes are very important in achieving success in any organisation.
Today motivational Speaker and Corporate Trainer in Sri Lanka and
Maldives Dr. Naomal Balasuriya speaks about the Importance of Attitudes
to achieve world class results.
1. What is attitude?
It is a way of thinking, a like or a dislike for something, a feeling
about something. Put in a different way it is an inner voice or an
internal conscience. In other words, attitude comes from your judgment
on something. Basically it is a way of life.
2. How do you develop a positive or a negative attitude?
One’s attitude is associated with thinking, feeling and behaving. If
you think positively, then you feel positively and as a result you
behave positively. On the other hand, if you think negatively, then you
feel negatively and then you behave negatively.
For instance, let’s assume you have a difficult customer. If you
think that he is probably going through a bad patch in his life and is
under stress, then you feel positively towards him. What follows is that
you start behaving in a very positive way with this customer, however
difficult he may be.
You try to understand, empathise and corporate with him. So your
attitude depends on the way you think about something, someone or some
issue. Positive thinking is followed by positive feeling and positive
behaviour or a positive attitude. Likewise, negative thoughts are
followed by negative feelings and negative behaviour or a negative
3. Can you give an example?
Yes, the classic example is the glass of water, half full, half
empty. Some see this glass as half empty while others see it as half
full. Let’s take another example. Two friends join in to do business.
All what they have got is one lemon. One friend is frustrated that you
cannot do anything with one lemon and gives up. The other friend takes
this one lemon home and makes lemonade.
Sells it and buys ten lemons, makes lemonade again, sell it and buys
100 lemons. Soon he has 1000 lemons. What drives him to do this? It is
his vision to be the competitor to Coca-Cola. His thinking is positive;
therefore he feels positively and therefore behaves positively.
4. What are the different types of attitudes?
Basically, we have two types of attitudes. Positive attitude and
negative attitude. A positive attitude is associated with positive
thinking. For instance a person with a positive attitude who has a great
deal of work to do, goes to work thinking that he’ll probably finish
most of his work that day.
On the other hand, the person with a negative attitude goes to work
thinking that he’ll probably never finish his work. So, this person who
thinks that he will never finish his work that day obviously feels that
way and behaves in such a way where he will never finish his work that
day. So it’s a matter of thinking, feeling and behaving. Think
positively and you feel positively and you behave positively. On the
other hand, think negatively and you feel negatively and you behave
5. How do you differentiate between a positive and a negative
A person with a positive attitude will always be optimistic in life.
He or she will be always have a “I CAN” and a “I WILL” attitude. He will
always say its possible. A person with a great positive attitude will
say “nothing is impossible’ and even “Impossible is nothing”. On the
other hand, a person with a negative attitude will always be pessimistic
in life and will have a “I cant” and a “I probably wont” attitude. As a
result this person will usually address any problem or issue with a “Its
not possible” frame of mind.
6. What are the benefits of a positive attitude?
Firstly, a positive attitude will result in a stress reduced life
because a person with a positive attitude will always try to see the
silver lining when faced with a dark cloud. Secondly, it will lead to a
happier life as you will always try to see the bright side of life.
Thirdly, a positive attitude will lead to a healthier life. Fourthly, a
positive attitude will result in a more longer life as well as a more
fuller life. Finally, it will make life more successful as you always
look at things positively, optimistically and with a “nothing is
7. What is the link between a great positive attitude and success?
Success is a journey through which you achieve your dreams in life.
This journey by no means is easy. There are times when every thing
around you seems to be falling apart. It is at such times that a great
positive attitude is absolutely essential to stay afloat, to persist
against all odds. At such times, features of a great positive attitude
such as passion, persistence, patience, a challenging spirit, commitment
and determination play a major role.
8. How does a person develop a great positive attitude?
To begin with, one must think positively from the point he gets up in
the morning to the point he gets up the next day morning. One must never
ever entertain negative thoughts in one’s mind. It should always be a
case of “I can”, “I will”, “we will” and “nothing is impossible”. When a
person continuously thinks positively, he or she begins to feel
positively and then behaves positively.
9. Can you give an example of a great positive attitude?
Yes, I am reminded of a Sri Lankan businessman who went to England to
seek treatment for a medical condition. While being in hospital, he had
this dream of building a fully equipped private hospital in par with the
best in England. When he came back to Sri Lanka, he called for a
The person entrusted to do this tried to discourage him in his
venture saying that he was neither a doctor nor had he the core
competencies for it. It was a totally new field for him. However, he did
not get discouraged or de-motivated. He persisted with his passion for
the first ever state of the art private hospital in Sri Lanka which we
know as Nawaloka hospital.
10. What in your impression is the general attitude of the average
Firstly let me say that I honestly feel that we Sri Lankans are
capable of being world class in what ever we do. After all, as I always
say, Sri Lankans produce the worlds best tea, tiles, ceramics, garments,
cricket. The list may be endless. Therefore, we can be, I emphasise, we
can be world class in any sphere we want to be. However, I feel that as
a nation we must change our attitude to a more positive, “I can”, “I
will” “we will and.