Eureka in class company with first ISO 20000 in Lanka

Eureka Technology Partners has become the first and only company in Sri Lanka to receive the coveted ISO 20000 certification from the British Standards Institute.

Eureka joins a small and highly select group of institutions around the world that have achieved this feat. Furthermore, Eureka’s achievement clearly boosts Sri Lanka’s image as an IT off shoring destination.

Sri Lanka is now one of the few countries in the world to have an ISO 20000 certified service provider.Rigorous and comprehensive, ISO 20000 is the most widely respected global standard for managing IT infrastructure.

‘Eureka’s achievement is all the more impressive considering that ISO 20000 certification is typically awarded to large organisations like the World Bank or global service providers like IBM and Accenture.

Developed nations and regions such as Singapore, France, Italy and the Middle East have only one certified provider each so far. In South Asia, India has only a handful of certified providers despite having a large number of IT service providers based there.

“This is a critical step for both Eureka and Sri Lanka, affirming our progress as a globally competitive IT managed services company and destination,” says Eureka CEO Dilendra Wimalasekere.

“It will enable Eureka to improve on its already high standards of service quality and uptime and deliver quantifiable results to our local and international clients. Personally, I’m proud to work in an organisation and country that can now deliver world class IT managed services.”

ISO 20000 is the first worldwide standard specifically defining the requirements for an organisation to deliver IT managed services. It is aligned with and is complementary to, the process approach defined within Information Technology Infrastructure Library (ITIL). It also includes many information security components of ISO 27000.