Management Tips

Five steps to develop a positive attitude among your team

K. Kuhathasan, CEO Cenlead

1. Make your people to think positively, speak positively, feel positively and work positively, it will lead to constant and continuous improvement.

2. Make your people to think more highly of themselves and develop their confidence.

3. Make your people to feel that they are performing a useful and productive function and make them to understand that they are accepted and appreciated in the organization.

4. Make your people to understand and appreciate the valuable contribution they are making to the organization and make them to feel that they are active partners in a strong team.

5. Make your people to feel proud of their achievements. It will boost their sense of power and pride.

Eight steps to communicate positively

Select positive words

The words which we use and speak have a direct and definite effect upon us and other people around us.

1. Avoid 'I' and talk of 'You' and 'we', more often in a conversation.

2. Don't use the word 'No'! in the beginning of a sentence during conversation. Instead try using the word 'Yes'.

3. Use of "If" creates doubts and conveys negative feeling. Avoid it. Instead say 'when'.

4. Don't start your conversation by saying... 'I do not agree with you' Just say what is your opinion on the subject and what can be done to improve the situation.

5. Never use the word 'impossible' in response to whether or not a particular thing can done. It will paralyse your creative ability.

6. Instead of saying 'I will try to do it', say 'I will do it'. (Provided it is worth doing it)

7. Always use present tense and not future tense. Suppose you have a headache. Don't say "my headache will go". It will reinforce your headache. Say something like, "My headache is clear, perfectly clear."

8. In response to the question "How are you?", never say "so, so" not bad"! 'it is Ok'. Instead, always use expression such as "wonderful!", "fine" "excellent", "I am going well".

How to build your people and win their loyalty

1. Set realistic, high, but attainable goals for them.

2. Develop co-ordination and teamwork.

3. Interpret goals into individual result expected from each.

4. Provide staff help, if needed, to help people attain desired results.

5. Give them adequate authority to attain desired results.

6. Having given them targets to achieve, call them to account when they fail to achieve.

7. Use controls to show actual results, deviations from expected results and get people to take corrective measures when there are deviations. Use controls also to build self-reliance.

8. Insist on creativity, thinking ahead and improvement by all.

9. Supervise them intelligently and give them needed direction and guidance.

10. Stimulate them and keep them from lagging at difficult times.

11. Set an example which will induce progress and achievements, not retard the efforts.

12. Inspire them to reach higher and to give their best efforts and the greatest value to the company.

13. Set realistic performance standards for them and guide them towards measuring up to these standards.