Any Anti-consumers activity? Consumers should take the lead!
In our consumer page we will be diverting our attention on frequently
asked questions by the public during the festive season. It is obvious
that during the season the prices of some consumer articles will go up
and some will go down. The prices will go up proportionately to the
On the other hand, when there are more and more consumer articles and
producers the prices are bound to go down. Today many cheap consumer
items are imported mainly from China, Taiwan, Malaysia and a few other
countries. This is because there is a free economy.
There are dangers behind the free economy. Our country has become a
dumping yard for cheap and discarded consumer items. Due to bilateral,
multilateral agreements in the free economy, we have little control over
imports. Due to free imports the prices of textiles have been slashed.
On the other hand, this has affected the local industry and local
industrialists. We are self sufficient in rice. We can further bring the
price down by freely importing more rice and more paddy, but we do not
do it to help the local farmer.
This indicates the price fluctuation and the reason behind it. The
Government has reduced and brought down customs duty for many items
expecting the benefits to go down to the consumers.
We understand that the traders have not respected the expectations of
the Government. Therefore, the Consumer Affairs Authority will be going
after the errant traders and importers in due course to make sure that
the consumer gets their due share.
The Consumer Affairs Authority will take steps against these
unscrupulous and unreasonable traders who engaged in anti consumer
activities by activating the regulatory procedure.
We invite the consumers to inform the Authority on excessive prices
requesting Act Section 19 & 22 to refer the matters to the Consumer
Affairs Council (CAC) which has the power and is mandated to take
The consumers are concerned about the agreements and guarantees on
non-perishable goods and the quality and the standard of perishable
goods specially during the festive season.
Please note that there is an un-written guarantee on the sale of any
goods under the Act which has to be specified in writing by the trader.
If the agreement is not in a language that cannot be understood or
not legible or if it is unreasonable, you have a place to go to. If
outdated food are being sold you have a place to go to. If you do not
exercise this right you may not blame either the Government or the
Consumer Affairs Authority.
We have continuously liaised with the public with our mandate and
contact details. Our net work of officers are active, day and night, and
the weekends. Tel No. 1919 is active from 8.00 a.m. to 8.00 p.m. every
day which has given access to consumers.
We are busy during these days checking errant traders and those who
are engage in anti consumer activities. Our mandate and target is to
provide the consumer healthy food, consumer articles of the highest
quality at a reasonable price and also services at affordable prices.
Those who are not satisfied with the services rendered, the prices,
the quality and the quantity please communicate with us. We are ever
ready to help you all the time on the following numbers.
We have provided facilities to e-mail, text browse a net and also
person to call over at our office for me to receive immediate attention
on the spot. We also take this opportunity to wish you a Merry
Christmas, Happy New Year and Happy Thai Pongal.
Sarath WIJESINGHE, Chairman, Consumer Affairs Authority