Tele marketing, a powerful and cost effective marketing tool
The business or practice of marketing goods or services to customers
by means of the telephone or of surveying consumer preferences in
telephone conversations is telemarketing. Telemarketing provides
immediate feedback and valuable information that can be quickly analysed.
Telemarketing consistently outperforms all other forms of marketing
and is the most powerful, cost-effective marketing tool available today.
It should be part of our marketing plan.
Telemarketing also called telephone solicitation is the only form of
advertising that requires an immediate response. Since 1987, Custom
Telemarketing Services has been focused on outbound telemarketing
projects. Newspaper and magazine ads, radio promotions, billboards or
direct mail demand little or no immediate attention. They can all be
ignored. Not telemarketing. When the phone rings, the natural response
is to answer it. Rarely do you just ignore it.
Telemarketing is a form of direct marketing where a salesperson uses
the telephone to solicit prospective customers to sell products or
services. The prospective customers are identified and qualified by
various means, including past purchase histories, previous requests for
information, credit limit, competition entry forms or application forms.
Names may also be purchased from another company's customer database,
or obtained from a telephone directory or some other public list or
forum. The qualification process is intended to find those prospective
customers most likely to purchase the product or service being sold or
advertised. Charitable organisations, alumni associations and political
parties often use telemarketing to solicit donations.
Telemarketing provides with endless opportunities to increase and
better the business. Telemarketing is the ultimate marketing tool. Some
popular outbound telemarketing applications include appointment setting,
lead generation, surveys, market research, list cleaning, database
update, seminar registration, fund raising, phone sales, client
reactivation etc.
Any company that wants to stay in touch with their customers or
potential customers needs automated telemarketing. Communicating with
other companies are covered with Business to Business (B2B)
telemarketing.
The major strength and benefit of telemarketing is the high
proportion of time that can actually be spent selling. Compared to a
conventional field sales force for example, there is no time spent on
travelling between calls or sitting in reception rooms waiting for
buyers. Effective telemarketing campaigns delivered by web enterprise
benefit the business with lead generation, targeted enquiries, raised
profile and awareness and ultimately new business and contacts.
Telemarketing has gotten a bad rap from all the con artists trying to
scam people, but one thing still holds true.... it still works. Some
products are sold entirely over the phone still. Good telemarketing
firms can help you hone down your pitch and increase profitability.
I. Yasokaran, Dept. of Management, Faculty of Commerce and
Management, Eastern University, Sri Lanka. |