DHL launches new state-of-the-art Quality Control Centre

DHL Keells (Pvt) Ltd. last week inaugurated its new Quality Control Centre at its Gateway / Customs Bonded Warehouse in Ja-Ela.

"The Quality Control Centre (QCC) has been established to further strengthen operations in Sri Lanka and meet the demands of customers. The centre is the first of its kind in Sri Lanka and will serve as the nerve centre for all DHL Sri Lanka shipment movement control. It will also provide a real-time link to pro-actively manage their own shipment service quality", Country Manager for DHL Keells Pvt Ltd Chaminda Hewamallika said.

Featuring state of the art technology, the DHL Sri Lanka Quality Control Centre is a new concept in driving service quality. It provides real-time visibility and pro-active operational crisis management in operations 24 hours a day, seven days a week. The Centre is designed to ensure that shipment information is visible to the network within 15 minutes of the event capture, so that every shipment can be processed immediately, and every shipment query answered promptly.

Chairman of the Sri Lanka Apparel Exporters Association A. Sukumaran, who was the chief guest at the event said, "In order to be more competitive in the international market, it is critical that the local textile and apparel manufacturers dramatically reduce the lead times. Our service providers play a major role in this regard. It is heartening to note that DHL Keells (Pvt) Ltd has taken yet another step towards ensuring timely delivery of urgent consignments by pro-actively managing the shipment movement cycle."

The DHL Gateway / Bonded Warehouse in which the QCC is located, is a unique facility by itself in Sri Lanka. The facility which is operational 24 hours is equipped with the same technology and processes which are available at any DHL Gateway in the Asia Pacific Region.

"Customers today want reliability and speed. DHL has invested heavily in global communications networks, hardware and software tools to ensure that we are linked real-time from courier pickup to ultimate shipment delivery. Real-time visibility and pro-active monitoring at the QCC ensures precise tracking of our shipments at every individual airwaybill level", Hewamallika added.

The three key activities of the QCC are Dynamic Shipment Movement Management, Operational Crisis Management, and Security Monitoring. Dynamic Shipment Movement Management will involve real-time management from pickup to delivery, pro-active customer notification and service recovery, real-time responses to service incidents, and the implementation of recovery and contingency plans.