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A three-day motivational seminar on "Front Office Management, Customer Care and Service Excellence" will be held from June 6 to 8 at the Auditorium of United Motors Ltd.

The key areas listed for discussion are: Organisation and Management of the front office, How to create an outstanding first impression? How to develop a pleasing personality?, Positive thinking and positive service mentality, How to market yourself and your organisation? Time management and organising work, Customer care and customer satisfaction, Telephone courtesy, How to deal with difficult customers? How to deal with complaints? Turning Complaints into requests, application of emotional intelligence in customer care, How to make customers like you? How to win the appreciation of customers? How to face criticism and grow strong? How to read body language and Excellence in business etiquette.

The resource person, Dr. K. Kuhathasan with wide experience in conducting Professional Development Programs in several Asian countries has conducted over 150 in-house training programs in over 50 institutions in Sri Lanka.

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