Revolutionary Life Saving App from Wavenet
"Imagine you met with an accident or suddenly had a heart attack
while on the road. What would you do? Who would you call? If you are
conscious you might try to call out for help. But what if you are not
aware of your location or not in a position to explain the directions to
a caller agent of an ambulance service.' During an emergency, minutes
can make the difference between life and death.
Now you can have peace of mind. Falck, the world's largest
international ambulance service in January of this year, commenced
Emergency Ambulance operations and Doctor on Call services in Colombo.
Wavenet International, as its technological partner in Sri Lanka, was
entrusted with engineering and implementing the software platform for
the service locally. Falck Sri Lanka's state-of-the-art response system
is not only the most sophisticated ambulance service operating in Sri
Lanka, but is now one of the most technologically modern and integrated
ambulance services in the world.
Building on this platform, in another two months, Wavenet and Falck
plan to release their newest lifesaving addition: Sri Lankans and
tourists visiting will have access to emergency help even if they are
not able to provide their address. The emergency medical dispatchers
will see the caller's exact location on a map, and this will save
valuable time. Even if the caller does not know their location, or is
unable to talk due to the emergency, Falck will have the information
required to dispatch the closest medical teams. The App and the IT
solution, which will bring about this change, is powered by Wavenet
International, a leading supplier of IT solutions and value added
service platforms for the telecommunications industry in Sri Lanka and
the region.
Donnie Woodyard Jr., the MD /CEO of Falk Sri Lanka outlined how the
service works; "In an emergency, anyone can call Falck's designated
hotline number '1990' for immediate assistance in three languages, 24
hours a day. When a registered member calls for help, our dispatchers
immediately see their complete profile including the address of their
home and office, their medical history, medical allergies, and any
special instructions. Based on this information, our Emergency Medical
Dispatchers use GPS technology to dispatch the closest ambulances to the
location, while also providing lifesaving pre-arrival instructions over
the phone. While the ambulance is responding, the medical team already
is alerted to any allergies or significant medical problems.
"The 'Emergency 1990' app will take our system to the next level.
Even without having to ask for the caller's location, we will be able to
see their location on our map. This not only reduces errors,
frustration, and anxiety, it also saves critical time and allows an
ambulance to be dispatched immediately.
"All of our ambulances meet the European Union ambulance standards,
and are essentially mobile hospitals. In addition to the ambulances, we
also have launched Sri Lanka's first fleet of motorcycle response units.
During peak traffic periods, these motorbikes are also dispatched. Each
motorcycle ambulance has a trained Emergency Medical Technician and all
of the required medical equipment required to provide initial services
until the ambulance arrives.
"We have also implemented the first SMS based membership system that
is quick, easy, and affordable."
Suren Pinto CEO of Wavenet stated "This is a state of the art
ambulance service that is on par with modern emergency services that are
available in western countries. We worked intricately with Falck in
conceptualizing and building this platform for the service." |