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Good public response to Police Emergency Service

There is a good public response to the Police Emergency Service 1-1-9, the Police said. The Police Emergency Service receives around 3,450 phone calls, of which 1,600 are public complaints.

Last year, the Emergency Service received over 400,000 phone calls.

These included public complaints, inquiries, stressful calls and re-inquiries.

The Police emergency service 1-1-9 was established in Sri Lanka at IGs Command and Information Division, Mirihana on November 8, 2004. Sri Lankans and foreigners too can contact the Police in case of an emergency through 1-1-9 and Police response team will promptly call over at the scene. In case of an accident,in man made or natural disaster condition public can contact the Police through 1-1-9 by any telephone in free of charge. At the inception of this service, there were only a few people who knew about it. But with the passing of time, the number of calls increased as it gained in popularity.

The police has categorized the phone calls which are received to the 1-1-9 in to three categories as URT messages, NURT messages and CITR messages. Under these categories, murders,disputes between two parties,fires, accidents and protests belong to URT messages and phone threats are categorised as NURT messages. Drug deals,suspicious deaths and mal-practices of Police personnel are categorised under CITR messages and transfered as UTR messages according to the situation.

In 2004, there were only two service units with 10 phone lines which has been expanded to 20 phone lines from March, 2012 to provide an efficient service.

Police have deployed a 24 hourspecial police team with a jeep and motor bike in each and every police station to respond to public complaints.

The Police urged the public to contact the emergency service only during an emergency and not to make nuisance calls or false complaints against others.

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