Training workshop

The Human Resource Division of the National Chamber of Commerce of Sri Lanka will conduct a one day workshop on 'Art of Courteous Customer Service for Frontline Teams'.

The workshop will be held on February 15, 2012 from 9 am to 5 pm at the Auditorium of the National Chamber of Commerce of Sri Lanka, No. 450, D R Wijewardena Mawatha, Colombo 10. Getting businesses and retaining customers will mainly depend on how clients are received and treated by the front liners as they are the first contact with the public and clients.

Good attitudes of front liners backed by professional training can attract and retain customer thereby increasing business of any business organization especially the service in a competitive environment. Front liners must be trained to prepare themselves to face future challenges in the service industry by setting high standards and delivering excellent services with personality, confidence, poise and style.

This one day seminar will give them the latest guidelines and techniques to serve their clients and meet their expectations. Front line teams and customer service executives including receptionist of corporate, banks, hospitals and tourism and airline industry or any other business organization will immensely benefit by this training workshop.

Nedisa Corporate Social Interaction Executive Director and founder principal of Nedisha Finishing School Nedra Wickremesinghe who is also a columnist and the food and wine writer for the Hi Magazine columnist, being a training consultant on personality development, image projection, personal branding, etiquette and customer courtesy, will train the participants with theory and demonstration.

She will train them on: how to improve their professional image and first impression, how to build rapport and good relations with clients, effective communication skills for personality, how to polish their moments for truth, how to exceed customer expectations, how to identify different customers, why good customer care matters?, dealing with challenging and difficult customers, office grooming and style at work, basic telephone techniques and courtesies.

Wickremesinghe's clientele includes blue-chip companies, hotels, hospitality and tourism, hospitals, airline staff, cabin-crew, military and service personnel, retail boutiques and leading schools. She is a graduate of Lucy Clayton London and Stamford College, Kuala Lumpur.

The participants at previous programs conducted by the trainer are now performing well.

For registration: email:[email protected].