JASTECA programme

The Japan Sri Lanka Technical and Cultural Association, (JASTECA) has organized a day's learning experience titled as 'Japanese Way to Delight Customers' on February 8 at Galadari Hotel which will be conducted by Dhammika Kalapuge who is the well-known customer service and motivational training expert in Sri Lanka.

Kalapuge having returned from the AOTS/JASTECA recent study tour to Japan will share his experience and suggest/discuss how the Japanese Way can be used practically to further enrich the Sri Lankan service culture. Insight will be given to Management philosophies practised by most Japanese companies in serving their customers. JASTECA acts as an alumni of the Association for Overseas Technical Scholarship (AOTS) Japan to coordinate scholarship activities for Sri Lankans and also to disseminate the knowledge, managerial skills and technical expertise gained in Japan to Sri Lankans. Over the last 27 years, JASTECA had coordinated and arranged scholarships to nearly 3000 Sri Lankans to get trained and acquire expertise in Japanese management systems.

Commenting on this programme 'Japanese Way - To Delight Customers' facilitator Dhammika Kalapuge said that "research proves there are around 30 attributes that make a great customer service. Many of them are easily seen in Japanese entities in their service interactions. When serving customers, something that becomes evident in them is that serving a human being as a 'human being' is in their DNA. This often creates a memorable impression about the service provider, the Japanese nation and its culture. This programme is aimed at those interested in enhancing service quality in their organisations, including Heads of customer service units, relationship managers and senior front office staff".

JASTECA President Mahinda Saranapala said "the reason for arranging this programme is to provide opportunities for a vast audience in Sri Lankan corporate sector to understand the Japanese Management Concepts.