'Banks must innovate to be competitive'
Ramani KANGARAARACHCHI
Banks must always focus on innovation to remain competitive to take a
leadership position because the future of banking relies on significant
customer inspiring innovations. Sampath Bank Senior Manager, Priam
Kasturiratna said at the National Information Technology Conference 2011
recently.
He said if banks do not innovate, eventually someone else will
innovate and enter into the bankers' market. Banking innovations must at
least deliver basic services through all stable and popular channels and
multiple technologies so that the customers will not be detached from
their banks.
Kasturiratna said the banks also should recognize customer
requirements and stay one step ahead of them focusing on customer
experience. It is very important to recognize the fact that being
innovative today will never be a final success destination, but just a
status in a continuous mechanism of organisational success.
Referring to risks of decline in banking innovations he said a bank
may have a well built infrastructure and good internal procedures but
none of them would guarantee achievement of business goals and long-term
sustainability unless correct strategic decisions are taken by the top
management. Since none of the banks are enjoying the monopoly condition
they need to compete among themselves and at the same time will have to
compete with small scale innovators trying to enter into the banking
market share.
Kasturiratna said Sri Lankan mobile operators entering the
traditional banking business accepting deposits is a good example of
banks being outsmarted in innovation. Over a period of time ,this
opening can facilitate a series of other banking like services for the
rural or untapped market sectors that have not yet been approached by
the banks, he said.
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