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Monday, 18 July 2011

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Motor accident victims and insurance business

It was reported in the press recently that an insurance company recorded billions of rupees in profits. The profits were made by the contributions of the insured public.

A lot has been written about the pathetic stories of road traffic victims. Those victims who are disabled for life are a burden to the immediate family members. To claim compensation the victims have to go to courts. The insurance companies either offer to pay a meagre sum or do not pay at all knowing that the courts will take decades to decide the damages and by that time the value of the money has depreciated.

In my case the appeal is still pending in the Western Province High Court since 2003 and the accident occurred in 1999. Do the insurers have no moral duty to settle claims adequately?

Some talk highly about corporate community service etc. but they never do justice to the victims. Whilst boasting about profits and handing over the annual report to the President with much fanfare, this insurance company must review its claims register of the motor accident victims and offer them adequate amounts of compensation from the earned high profits.

Insurance companies like to pay lakhs of rupees to lawyers and misuse the delays of the courts to deprive the victims due compensation. No one is bothered about this malady.


Banks - a little crank

Normally soiled or torn local currency notes are deposited pasting a white paper on the reverse and then writing the name and account number.

Last week when I did so at a popular bank, the counter shroff said that I should paste a brown coloured paper not white as instructed by the Central Bank and refused to deposit it.

I then went to another shroff and forwarded it as it was a bigger value one, and was accepted.

The question is why should the Central Bank introduce this requirement and push the customers into an ‘unwanted inconvenience?’. Could there be any special reasons for this change of colour?

One of the qualifications to open a current account is a current account holder to introduce him.

When the Passbook is lost an affidavit, at least signed by a Justice of Peace is essential to obtain a new one.

The bank accepts a JP who is not known to them and the customer himself getting the signature from such a JP paying a couple of hundreds who hangs around the court premises or Immigration Dept.

It does not accept the customer whose name, address, signature, identity card details etc. are in the bank’s file.


Flouting the one way system

Stratford Avenue in Kirillapone was made one way from the Kirillapone Bridge end to the Pamankade Bridge end about an year ago.

However, to date traffic flows in the opposite direction making it a nightmare for the correct users of this one way system.

On June 26, around 3.30 pm I experienced this and avoided a head-on collision with great difficulty. The driver of the other vehicle had come to the plant nursery on Stratford Avenue and was going back after her purchases not knowing it was a one way road.

I suggest to the authorities to place a few boards indicating the direction of the flow of traffic on Stratford Avenue, so that drivers are made to understand the direction of the flow.

This will ensure that those who are unaware of this system are educated on the regulations.

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